Wayne Spencer Email & Phone Number

Cciwa

Entrepreneurs’ Infrastructure Program (EIP) offers easy to access practical support to small and medium businesses to improve business capability and competitiveness, promote economic growth and support the commercialisation of new ideas.The programme offers advice, assistance and tailored support to businesses through three streams a) Business Management, b) Research Connections and c) Commercialising Ideas. Eligibility criteria apply.Business Evaluation is a part of EIP which includes a holistic analysis of the eligible business carried out on-site by skilled and experienced Advisers. You will receive a Business Evaluation Report accompanied by a range of recommendations for improvement. A Business Growth Grant of $20,000 is available on a Co-investment basis to cover some of the cost of engaging consultants to implement one or more of the recommended improvements. To be eligible for a Business Evaluation applicants must be in one of the following Sectors, or else demonstrate commitment to, and the skills, capability, intellectual property or expertise to operate in, one or more of the sectors listed in the future: a. Advanced Manufacturing b. Food and Agribusiness c. Medical Technologies and Pharmaceuticals d. Mining Equipment, Technology and Services e. Oil, Gas and Energy Resources f. Enabling Technologies and Services of the sectors listed in a – e above. Must be incorporated; non tax-exempt; registered for GST, show ongoing trading for at least three consecutive years; annual turnover or operating expenditure in any one of the past three years • between $1.5 million and $100 million or; • between $750,000 and $100 million for applicants from Remote Australia; Must be Solvent; complied with the Workplace Gender Equality Act 2012; not participated within the EIP or Enterprise Connect Programme in the last five years. Individuals, partnerships and trusts not eligible however an incorporated trustee may be eligible.

Perth, Australia

Gain a Competitive edge Enterprise Connect offers comprehensive advice and support to eligible SME's to assist them to transform their businesses, improve performance and reach their full potential. This is achieved by connecting SME's to comprehensive business advice, tailored advisory services, grants and a network of resources that draws together cutting edge technology, knowledge and business practices. The program begins with a comprehensive, confidential and independent Business Review (BR) at no cost to you. The result is an extensive report that makes recommendations as to how the business can move forward in achieving its objectives.For further information go to www.enterpriseconnect.gov.au. Here you will find eligibility and online application to the program. Applications for a BR can be made by an individual business or a group of businesses regardless of where the business is located in Western Australia. Once the BR is completed, the business can then apply to gain assistance via several ongoing programs…….Tailored Advisory Service: to follow through on the recommendations from their BR. Financial support, matching funding, up to $20,000 (ex. GST). Continuous Improvement Program: 3 year program providing matching funding of up to $20,000 to implement changes identified by the BR. Researchers in Business: matching funding up to $50,000 is available to support the placement of researchers into eligible SME's.Technology and Knowledge Connect: links SME's to experts in relevant technological fields to address business needs.Technology Partnerships: funding to register equipment or highly specialised technology for other SME's that can utilise it. Enterprise Learning and Mentoring: access for SME's to learn from others who have already met the challenge.Clean 21: to work with SME's on ways to reduce consumption, plan for change and adopt new technologies to reduce pollution and fight climate change.

• Advocacy at Local, State & Federal Level – major success in finally bringing Sunday trading to Perth which will now enable retailers to meet customer convenience needs, re-establish customer contacts, as well as increase economic activity and the many benefits in greater vibrancy within the Perth metropolitan area. Also involvement in the changing of State Planning Policy eradicating the ‘caps’ system that has restricted retail development for some 15 years is of note. • Retailer training & development at personal and business level – introduced new practical concepts to assist businesses that covered all needs on a ‘value add’ basis, not just theoretical. Established a pathway for RPL into undergraduate university degrees for retail employees as well as the possible future development of a Chair in Retail for WA• Retail research - introduced retail market/consumer trend analysis, online strategies (digital pathways), etc. Achieve several State & Federal funding project opportunities • Retail industry development and recognition; Retail as a career pursued into education system; and• Improved information source for retail industry – franchise, consumer law, retail leasing, contract of sale, loss prevention, music copyright, trading hours, etc.• Financial budgeting cost control and administration of the RTA.

Brisbane

When I arrived the communication level between Head Office and branches (Franchisee or Company Stores) was at a level that was extremely negative, derogatory and completely contrary to expected business professionalism. Staff turnover was at a staggering 106%. Moral was at an all time low, sales performances were neither consistent nor professional, customer service was extremely poor. By initiating and actively participating in opening all the necessary channels of communication to staff, improving sales performance and customer service dramatically via coaching/training sessions, I managed to start to repair and turn the situation immediately, staff churn was slowed dramatically, better staff selection and retention processes were initiated, sales increased, customer service became the norm, no longer the exception. The end result was a net 15% increase in sales during my term, but more importantly, in the last two months we achieved a 40% and 125% increase respectively.

Mackay, Australia

• Introduced new sales & marketing program for the Region. Tourism numbers increased from 398,000 to 729,000 (+83%).• Effective promotional expenditure increased dramatically for the Region.• Created a recognised force in regional tourism and economic development from a small, under-resourced community organisation.• Dramatically improved the status, capacity, deliverables and the financial position of the organisation.• Budget position improved by some ten (10) times.• Staff numbers improved from 5 to 14, thus enabling better service levels and greater capacity to cope with the Region’s needs (140,000 people over 90,000 klm2).• Membership of the organisation grew by some 54% to 430, which now included full regional representation.• The organisation is now well provisioned and fully computerised to cope with future demands.• Created and implemented key events. Also developed several innovative programs (IT) that has placed the organisation in a position to become a leader in its field

Perth, Australia

The Vox Group grew to become a national retailer. The group turnover grew from approximately $50 Million to approx. $1 Billion (300 + outlets/3,000 employees) during my tenure as Managing Director & Executive Director of the Vox Group. Throughout my tenure the group maintained a successful profit record.

Company Directors Course, Graduate

Education record

Advanced Retail Management Course,, Retail Management

Bachelor Of Commerce (Hons), Accounting, Finance, Economics