. Proficient in property estimating and automated claims systems at Nationwide. Practical knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims. Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience. Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully advise on property claims. Organizational skills to prioritize work. Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public. Ability to efficiently operate a personal computer and related claims and business software, Experience with Xactimate and Xact-analysis. Able to provide leadership to less experienced claims associates.Commercial Real Estate background: Owner/Operations Manager of Appraisal Solutions, Inc. Experience includes appraisals for condemnation, Environmental Impact, Urban Redevelopment and Consulting. Analysis and budget forecasting for various types of property for litigation and mortgage lending purposes. The extent of analysis includes Discounted Cash Flow Analysis, Feasibility Study, Direct Capitalization, Internal Rate of Return, Highest and Best Use Analysis, and Subdivision and Development Analysis.