 Implement, configure, and maintain specialist software tools, applications, equipment and resources in the area of ICT and associated support services; Monitoring and maintaining computer systems and networks; Provide advice and assist clients in obtaining the maximum benefit from their ICT systems and services, including the gathering of hardware and software requirements, timely resolution of reported incidents and problems and delivery of support services in conformance with… Show more  Implement, configure, and maintain specialist software tools, applications, equipment and resources in the area of ICT and associated support services; Monitoring and maintaining computer systems and networks; Provide advice and assist clients in obtaining the maximum benefit from their ICT systems and services, including the gathering of hardware and software requirements, timely resolution of reported incidents and problems and delivery of support services in conformance with quality management standards. Troubleshooting system and network problems and diagnosing and solving hardware/software faults; - replacing parts as required; Following diagrams and written instructions to repair a fault or set up a system; - supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Prioritising and managing many open cases at one time; Providing support, including procedural documentation and relevant reports; Rapidly establishing a good working relationship with customers and other professionals (vendors), e.g.,software developers; Show less

 Remote diagnosis of network issues prior to provisioning an Engineer/Parts to site.  Engaging with the on-site Engineers to confirm issues and replace hardware as necessary. Monitor ticket system and agree closure of open tickets with the customer within the SLA’s. Support ongoing contracts for DNS/DHCP issues and provide weekly health checks to ensure data integrity. Test migrations and software releases in our labs virtual environment before deploying to a live… Show more  Remote diagnosis of network issues prior to provisioning an Engineer/Parts to site.  Engaging with the on-site Engineers to confirm issues and replace hardware as necessary. Monitor ticket system and agree closure of open tickets with the customer within the SLA’s. Support ongoing contracts for DNS/DHCP issues and provide weekly health checks to ensure data integrity. Test migrations and software releases in our labs virtual environment before deploying to a live environment and providing on-site support as required to ensure the smooth transition of data from one system to another.  Perform software upgrades and configuration on switches and routers prior to release to a customer. Provide feedback at monthly meetings with both suppliers and customer regarding any ongoing issues or concerns. Show less

Model and test new software solutions using Virtualization software (VMWare) in preparation for deployment to customers.Analyse issues within the customer's network infrastructure and provide recommendations based upon results.Liaise with customers and sub-contractors to understand and provide solutions to future requirements.Maintain Authentication database containing global security document ensuring prompt addition of new documents and there security features with support from… Show more Model and test new software solutions using Virtualization software (VMWare) in preparation for deployment to customers.Analyse issues within the customer's network infrastructure and provide recommendations based upon results.Liaise with customers and sub-contractors to understand and provide solutions to future requirements.Maintain Authentication database containing global security document ensuring prompt addition of new documents and there security features with support from government agencies worldwide.Provide technical support to the EMEA sales teams. Oversee installation and integration of Border control systems providing training to colleagues and customers as required based upon PRINCE2 methodology.Technical support of existing and future installed systemsProvide customers with detailed system documentationWork closely with development team in order to ensure that customer's requirements (current & future) are met.Manage the customer acceptance testing of new systems and upgrades.Work as an active member of the team to ensure day-to-day service calls are answered and resolved in a timely and professional manner. .Liaise with other members of the team and to support them technically as and when appropriate.Add value to customer visits by ensuring all aspects of a 3M installation are representative of the market leader. (Are products being used correctly, are the products in good condition and working as per customer expectations, are there other products that could be installed to help the customer).Handle non-resolved technical issues in line with standard escalation procedures. Show less

Design and implement migration strategy from legacy IBM infrastructure to a Microsoft based server solution. Troubleshooting hardware and software issues and installing VPN and wireless networking technologies. Creation of user accounts using Novell and active directory.Installation, configuration and maintenance of card swipe systems throughout Borough including barcode scanners and cameras.Build and Encrypt mobile devices and provide secure access through council network… Show more Design and implement migration strategy from legacy IBM infrastructure to a Microsoft based server solution. Troubleshooting hardware and software issues and installing VPN and wireless networking technologies. Creation of user accounts using Novell and active directory.Installation, configuration and maintenance of card swipe systems throughout Borough including barcode scanners and cameras.Build and Encrypt mobile devices and provide secure access through council network from public access machines. Test and migrate new technologies onto existing network whilst ensuring security of servers and user data. Show less

Delivery and documentation of migration processes and full audits of user machines prior to upgrade.Migration of user machines from Windows2000 to Windows XP. Ensuring all necessary data and settings are transferred to the new system and that all necessary applications are working once built..Provide training and support to end users on completion of upgrade and provide full audit trail and documentation for each.

Implementation and Development of test strategies including field system-level test plans and work on all aspects of system integration, system verification, validation and testWitness the performing of hardware expansions and upgrades of interface software, updating documentation and reports to reflect the upgradeMonitoring of component test activities and migration support.System Integration and Test effort of hardware and software verification program Prepare Thread diagrams of… Show more Implementation and Development of test strategies including field system-level test plans and work on all aspects of system integration, system verification, validation and testWitness the performing of hardware expansions and upgrades of interface software, updating documentation and reports to reflect the upgradeMonitoring of component test activities and migration support.System Integration and Test effort of hardware and software verification program Prepare Thread diagrams of system architecture, producing Test Scripts to the System Performance specification. Show less

Working for a small manufacturing company providing both hardware and software support across two sites. Responsible for development of systems documentation and procedure manuals. Migration of windows98 domain to a windows 2000 active directory domain. Develop and implement company IT security procedures and perform regular system backups to ensure smooth running of services. Installation of cabling and hardware upgrades. Liaising with suppliers to ensure swift resolution of problems

Support and maintain Laptops, PC's and printers across two sites working from trouble ticket application generated by help desk. Provide remote support to customers throughout Europe on both hardware and software platforms .Logging and resolution of trouble tickets generated by customers. Training of on site and callout engineers and support of these engineers whilst working problems on site.Working as a team to design, deliver and manage Network Infrastructures and roll out of new… Show more Support and maintain Laptops, PC's and printers across two sites working from trouble ticket application generated by help desk. Provide remote support to customers throughout Europe on both hardware and software platforms .Logging and resolution of trouble tickets generated by customers. Training of on site and callout engineers and support of these engineers whilst working problems on site.Working as a team to design, deliver and manage Network Infrastructures and roll out of new technologies across a large UK corporation.. Working on both Local and Wide Area Networks to develop detailed technology plans for client proposals, implementations and changes throughout the project lifecycle. Network design and engineering. Router configuration and troubleshooting. Working as part of a small team to optimise the implementation of data networks according to customer specifications. Designing and testing networks. Preparation and monitoring the systems according to problem solutions and customer demands. Working on current network topologies and their benefits, WAN and LAN design and implementation. I was responsible for maintaining and developing systems and network architecture. Technical support to the maintenance teams and direct to customers in the identification and correction of problems.Tier 3 support to resolve both hardware and software issues liaising directly with development. Show less