Wayne Stokes Email & Phone Number

Wetzlar, He, De

Wetzlar, Hesse, Germany

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Midrand

Installation, Maintenance & Repair - Install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area or site. Drive toward zero service recalls. Completes assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. Provide scheduled preventative maintenance for contract customers, remedial maintenance for… Show more Installation, Maintenance & Repair - Install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area or site. Drive toward zero service recalls. Completes assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field. Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer. Business Development - Drive the sale of new maintenance contracts, maintenance agreement upgrades and instrument add-ons to existing contracts. Encourage customers to purchase training, support, software and field installed computer hardware upgrades. Assist and support local sales representative secure new instrument orders. Contribute to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables. Provide appropriate referral to other employees for answers to specific questions or to obtain product information. Information/Asset Management - Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job. Perform timely uploads and downloads of required data to ensure the integrity of the service system. Accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc. Manages inventory levels to ensure that adequate supply and appropriate records are maintained.Continuous Self Development . Show less

Midrand

Troubleshoot, diagnose, and repair the entire line of medical diagnostic equipment, electronic, computer, network products on customer premises, at Beckman repair facilities, and when necessary via telephone.Conduct frequent training seminars for both internal and external customers on all trained medical products and software. Participate in the set up and demonstration of new products. Participate in courtesy calls and assist customers in the preparation of system orders. Provide… Show more Troubleshoot, diagnose, and repair the entire line of medical diagnostic equipment, electronic, computer, network products on customer premises, at Beckman repair facilities, and when necessary via telephone.Conduct frequent training seminars for both internal and external customers on all trained medical products and software. Participate in the set up and demonstration of new products. Participate in courtesy calls and assist customers in the preparation of system orders. Provide pre and post sales support for all trained products. Provide meeting and trade show support by setting up equipment and installing temporary demo units. Provide pre site inspection, preventative maintenance and customer care support for service contracts. Maintain accurate records to reflect the support and repair history of equipment serviced or repaired. Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports expense and service reports, as required, accurately and in a timely manner. Maintain all assigned assets, including company vehicle, laptop computer, pager, tools, and repair parts. Control parts, manage inventory and replenish spare parts kit as needed. Return defective material replaced during repair in a timely manner to designated depots Show less

Pretoria

Ensure Quality Assurance systems management by formulating and implementing suitable QA Procedures for technical personnel for all disciplines. Ensuring that all systems are installed correctly and that the set up process is efficient and professionally done. Advice on installations, maintenance, repairs and upkeep of all security technology system’s available in the industry. Keeping abreast of all the latest electronics and security technology systems, practices, uses, etc… Show more Ensure Quality Assurance systems management by formulating and implementing suitable QA Procedures for technical personnel for all disciplines. Ensuring that all systems are installed correctly and that the set up process is efficient and professionally done. Advice on installations, maintenance, repairs and upkeep of all security technology system’s available in the industry. Keeping abreast of all the latest electronics and security technology systems, practices, uses, etc Ensure effective Workshop management by formulating and implementing a suitable system to ensure the efficient administering of spares, materials and human resources within the workshops and enable reporting for management with financial data when required. Ensure that the correct systems procedures are being followed by operations staff with regard to booking out of service and electronics staff regarding service entry records, etc. Responsible for sourcing, costing and requisition of spares and workshop consumables, as well as tools and equipment necessary to carry out repair and maintenance functions on technical equipment. Ensure that the technical staff is equipped with the skills and tools required to perform their duties and that the good workshop practices and safety procedures are adhered to within the workshop. Provide efficient support services as a specialist technician on technical maintenance, repairs and as an advisory function and ensuring that research is conducted for information, data on spares, test equipment and relevant technology available. Supervise the upkeep of the Workshop as well as the provision of 1st, 2nd and 3rd level repairs and maintenance for all disciplines by electronics/maintenance staff. Show less

Centurion

Ensure Quality Assurance systems management by formulating and implementing suitable QA Procedures for technical personnel for all disciplines. Ensuring that all systems are installed correctly and that the set up process is efficient and professionally done. Advice on installations, maintenance, repairs and upkeep of all security technology system’s available in the industry. Keeping abreast of all the latest electronics and security technology systems, practices, uses, etc… Show more Ensure Quality Assurance systems management by formulating and implementing suitable QA Procedures for technical personnel for all disciplines. Ensuring that all systems are installed correctly and that the set up process is efficient and professionally done. Advice on installations, maintenance, repairs and upkeep of all security technology system’s available in the industry. Keeping abreast of all the latest electronics and security technology systems, practices, uses, etc Ensure effective Workshop management by formulating and implementing a suitable system to ensure the efficient administering of spares, materials and human resources within the workshops and enable reporting for management with financial data when required. Ensure that the correct systems procedures are being followed by operations staff with regard to booking out of service and electronics staff regarding service entry records, etc. Show less