Wayne Stratton Email & Phone Number

Midland, Texas

Portrait, Landscape and Event Photography

Odessa/Midland, Texas Area

Responsible for providing functional support for enterprise applications such as P2 Land, OFM, and WellView. Responsible for maintaining current knowledge base of company software applications for the purpose of providing technical support to users.• Manage incoming work demand by logging service and incident requests• Coordinate the resolution of complex technical problems with the system vendor, third party vendor, supported department and shared resource groups.•… Show more Responsible for providing functional support for enterprise applications such as P2 Land, OFM, and WellView. Responsible for maintaining current knowledge base of company software applications for the purpose of providing technical support to users.• Manage incoming work demand by logging service and incident requests• Coordinate the resolution of complex technical problems with the system vendor, third party vendor, supported department and shared resource groups.• Manage scheduling of software upgrades and patches • Provide after-hours support as needed• Partner with Infrastructure/Operations to support projects, provide documentation and enhance existing processes.• Work with vendors on application platform related issues / enhancements.. Show less

Responsible for desktop deployments, application compatibility, software distribution, installation and upgrades, as well as internal line of business applications. Infrastructure responsibility included assisting the Network group with switches, routers, wireless gateways, access points, file and print servers. Authored documentation and operating procedures for deployments, advanced system configurations, and maintenance of network related hardware, and software. Also maintained and… Show more Responsible for desktop deployments, application compatibility, software distribution, installation and upgrades, as well as internal line of business applications. Infrastructure responsibility included assisting the Network group with switches, routers, wireless gateways, access points, file and print servers. Authored documentation and operating procedures for deployments, advanced system configurations, and maintenance of network related hardware, and software. Also maintained and implemented System Management Server (SMS) within the enterprise (client side). Introduced platforms virtualization to reduce cost associated with system downtime. Utilized critical thinking skills to resolve complex technical issues, resolved internal disputes between support tiers and departments by creating an environment of collaboration between the individual departments and engineers. Grew personally every day by identifying self deficiencies and working to improve skills in these areas. Show less

I.T. Manager, responsible for troubleshooting, stabilizing, improving and maintaining the enterprise. Managed the workflow for our top 50 customers by staffing and scheduling 15 data processing technicians that were responsible for processing 25,000 to 50,000 resumes a month. I established an “open door” culture and greatly improved the communication and morale between employees and management, thus leading to increased production with lower error rates. I implemented production process… Show more I.T. Manager, responsible for troubleshooting, stabilizing, improving and maintaining the enterprise. Managed the workflow for our top 50 customers by staffing and scheduling 15 data processing technicians that were responsible for processing 25,000 to 50,000 resumes a month. I established an “open door” culture and greatly improved the communication and morale between employees and management, thus leading to increased production with lower error rates. I implemented production process improvements that where extremely effective and I was able to eliminate the need to staff a second shift; which had previously existed for 5 years. Performed security audits and established new processes for keeping the enterprise safe from un-authorized access and malware\virus infections. Architected data backup and retention policy. Redesigned network infrastructure removing aging hardware, and improving reliability, capacity and performance. Rebuilt DNS and DHCP from the ground up to overcome previous limitations.Built Ghost OS deployment images and refurbished desktop PC’s and placed them back into production. Migrated from Windows 2000 domain to Windows 2003 domain, added additional domain controllers for redundancy. Performed Exchange 2000 to Exchange 2003 migration, managed Exchange connections, and rules. Consolidated domain controllers and Exchange servers to new hardware to reduce cost associated with hardware leases. Installed and maintained Exchange Antivirus to stop email born virus’. Established remote desktop (RDP) solution which allowed staff to work from home. Show less