Wayne Sumner Email & Phone Number

Mason-Dixon Auto Parts, Inc. Taneytown, Md

Waynesboro

• Planned and organized monthly sales advertisements meeting all manufacture expectations of product promotions and displays• Recruited, maintained and grew a successful team of associates with low turnover• Coordinated store meetings reviewing quarterly performance as well as individual team member reviews• Ensured a safe work place by actively engaging team members in safe practices

Waynesboro, Pa

• Managed daily, weekly and monthly profits and losses• Resolved customer complaints personally or by coaching team member in how to appropriately manage scenarios• Set sales and training goals, as well as delegated tasks to team members, following up frequently and coaching to create behaviors to satisfy customers concerns while adhering to policy and procedure set forth by Advance Auto Parts

Hanover, Pa

• Daily operations of a high traffic auto parts store including opening and closing the store and managing daily deposits averaging $10,000• Consistently provided excellent customer service to maintain an excellent reputation• Trained employees on AAP policies and encouraged team work through coaching and team building exercises.

Hanover, Pa

• Provide a customer friendly environment and addressed questions and concerns regarding product details and use• Followed AAP protocols asking open-ended questions to find the right solutions to the customers needs• Inform customers of sales promotions and offers that saved them money during the economical downturn• Maintain general inventory practices, such as replenishing shelves, managing back stock, and addressing theft and negative shrink issues• Provide customers with free installation of batteries and wiper blades insuring a satisfied customer that would return• Diagnosed customers starters, alternators, and batteries

Education record

Music Production

Diploma, General Studies, 12