Wayne Taylor Email & Phone Number

Tamworth, GB

As an IT Service Management Analyst, I specialize in utilizing data analysis to optimize service management within the IT department. My expertise includes analysing support ticket data to identify trends and areas for improvement, as well as conducting detailed assessments of processes, services, knowledge bases, and user experiences to drive continuous.

Tamworth, England, United Kingdom

Member of the IT leading team responsible for the delivery of deployment packages within the Aldi Transformation Project. Duties included but not limited to, project planning, reporting, tracking of risk and issues, stakeholder management and the completion of weekly status report and updates. Facilitating gap analysis to aid the GB/IE localisation.

Atherstone, England, United Kingdom

My role as an ITSM Expert was to lead and organise the GB/IE deployment of the “ITSM suite" in collaboration with the global IT Processes & Tools team. To support the ongoing operations and adherence to ITSM processes together with central Process Owners within each ITIL practice. Acting as a main point of contact for all ITSM subject matters (support and.

Atherstone, Warwickshire

• IT Specialist for the Buying and Freight Management applications involves aligning new or changed organisational requirements and processes through the use of Requests for Change, bug fixes and emergency changes..
• Analyse Requests for Change to ensure quality and thorough information including review and closing RFCs
• Categorising RFCs based on minor, significant or major impact including quantifiable business benefits
• RFC prioritisation based on risk assessment and international development scope
• Impact and resource assessment
• Coordinating the change schedule based on resources and business impact Release management

Walsall, United Kingdom

Stoke-on-Trent, United Kingdom

London, United Kingdom