Wayne Thompson Email & Phone Number

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Responsible for TEOCO/Aircom Products (Delivery,Support & Maintenance) business within the Sub-Sahara African Region. • Business Development • Resource Management • Product deployments, Support and Maintenance Controlled all Operational activities within the products department for Africa, Product Delivery, Support and Maintenance.Managed all technical aspects and resources of all Product deployments, including all milestones and deliverables.Reported to the regional MD, and worked closely with the PM Director to ensure that we are providing highly skilled engineers, to guarantee that our technical deployments and Support and maintenance efforts are of the highest standards.Principal Accountabilities Managerial / Support & SLA Management / HR Management - Managing teams responsible for product deployment, DBA’s, Support & Maintenance. - Appointed skilled resources as and when necessary, whilst managing resource budget. - Retain the top staff, train/mentor the non-performers to improve productivity and remove from organisation if necessary. - Encourage a healthy team spirit and promote team synergy. - Management of service level agreements (SLAs) with customers, including contract negotiations. - Drive quality of delivery, implementing processes to ensure repeatability. - Ensure that SLA resolution times are adhered to. - Drive annual renewals of support contracts with pro-active, timely renewal notification. - Promote premier and premier plus support to increase revenue.- Suspend support for non-paying customers. - Improve local support processes. - Work closely with Sales team providing input on scope of work, level of effort costings, proposal reviews to ensure sustainable business margins.- Work with HR to ensure best HR practices are followed within department - Work with HR driving equity and black empowerment company status in South Africa - Approval of travel and accommodation costs

Tanzania

Managing & Administering the Aircom Enterprise suite; Optima, Asset, Connect & Ranopt. Integrating the products into Vodacom’s processes by developing & customizing reports and KPIs

Johannesburg Area, South Africa

Managed the support team to ensure that resolution times on service requests were kept within Service Level Agreement (SLA). Compiled project plans used during the upgrade of Optima Installs.Customer training on OSS products

Johannesburg Area, South Africa

Support Engineer looking after customers in the OSS realm. Deployed, maintained and performed system integration of optimization and performance management products and services at mobile telecoms operators.

Johannesburg Area, South Africa

Commissioning development and test environments for projects. Configuration Management on project w.r.t build process, release management, installation and release notes Maintenance of Windows, HP-UX, SUN & Linux development and test platforms, installations, configurations, backups, disk usage etc

Johannesburg Area, South Africa

Prepared and presented product training courses to Telkom staff. 2nd & 3rd line support of in-house developed applications running on HP-UX, oracle, Sun, Tru 64

Pretoria

Responsible for the testing and commissioning of the Alcatel DECT systems and handover of completed systems to Telkom. The commissioning entails full functional tests as per system specification as well as ensuring that the coverage of the system is as per the high-level planning issued by Telkom

Pretoria

Pretoria Area, South Africa

N6 National Diploma, Electrical, Electronics And Communications Engineering, N6

N6 National Diploma