Support for the AT&T Yosemite contract. This includes new automation development in advancing the process and flow through of the AT&T data information and center enhancements to reduce the quality or touches of the data. Streamlining the information presented to the clients in logs and messaging to be consistent between ticking system.

Develop, test and implement automation’s for the AT&T Switched Ethernet application IPAG ASE. This included new rules to reduce touches by center personnel, execute flow through automation’s based on testing results, directly assigning work based on skill values and criticality, analysis of the automation’s and providing training and technical support for the center representatives.

11/2002 - 11/2015Pac Bell / SBC Senior Network SupportProject member for the IPAG – ASE network implementation. This group developed and deployed the multi state Switched Ethernet platform for AT&T. My major focus was the Service Assurance portion, ticketing automation’s, and requirements. Insuring the interest of Service Assurance is represented in each development cycle and there are no deficiencies.Provide training and support to the floor for network and system… Show more 11/2002 - 11/2015Pac Bell / SBC Senior Network SupportProject member for the IPAG – ASE network implementation. This group developed and deployed the multi state Switched Ethernet platform for AT&T. My major focus was the Service Assurance portion, ticketing automation’s, and requirements. Insuring the interest of Service Assurance is represented in each development cycle and there are no deficiencies.Provide training and support to the floor for network and system issues. I tested releases and validated beta code for certifications pending release management. I also manage compliance and user administration of access for users accessing ENOC managed systems. i.e. TACACS, Netcool, C Note, ISC, ITL, AOTS, BMP…Manage resources and personnel for the center in building out the MAN's and large customer installations. Primary responsibilities were to certify the turn up and integration of the routers into the production network, verify alarming and provide rules and support for alarms and new hardware introduction into the network.Developed process and requirements that streamline multiple company systems to develop and deploy a consistent look, touch, and feel for the technician and to build mechanization between systems to produce the maximum flow through Show less

Service Executive, State of CaliforniaI was the direct point of contact for service issues or question on provided service by Pacific Bell. I provided support for the three largest data centers in the State of California: Teal Data Center, Employment Development Department, and Health and Welfare data center. I supported and managed these customers and their Pacific Bell networks which included Voice connections Centrex, VOIP, digital trunking, ACD, IVR, Interconnect to MCI hosted… Show more Service Executive, State of CaliforniaI was the direct point of contact for service issues or question on provided service by Pacific Bell. I provided support for the three largest data centers in the State of California: Teal Data Center, Employment Development Department, and Health and Welfare data center. I supported and managed these customers and their Pacific Bell networks which included Voice connections Centrex, VOIP, digital trunking, ACD, IVR, Interconnect to MCI hosted voice services and the State of California contracted ATM Frame Relay network. Show less

Provided project management for large Data network or complex voice installations for the State of California agencies. Service included complex voice installation with ACD, IVR, and integrated long distance as the carrier of choice with dedicated facilities and call queuing.The data network installations were all high bandwidth DS-3, Frame, and ATM distributed networks During this period of time I managed the migration from the Newbridge ATM Frame relay network to the Lucent… Show more Provided project management for large Data network or complex voice installations for the State of California agencies. Service included complex voice installation with ACD, IVR, and integrated long distance as the carrier of choice with dedicated facilities and call queuing.The data network installations were all high bandwidth DS-3, Frame, and ATM distributed networks During this period of time I managed the migration from the Newbridge ATM Frame relay network to the Lucent network. Show less

12/1991 - 11/1995Pacific Bell, United States of AmericaITO/Desktop supportProvided software and hardware support for the Pacific Bell sales organization. Duties included: NT Server support, Domain management, Sales user help desk functionality, and on site PC hardware and software support for locations in the defined region.

Service Manager, State of CaliforniaTeamed with the Department of General service to support the transition of all communication services covered by the State contract from GTE to Pacific Bell. I was responsible for the conversion of all field circuits and services. Conversion duties included scheduling, testing, and advance preparation of services to be converted.Additional duties assigned as Service Manager for the Department of General Services was to directly support the agency… Show more Service Manager, State of CaliforniaTeamed with the Department of General service to support the transition of all communication services covered by the State contract from GTE to Pacific Bell. I was responsible for the conversion of all field circuits and services. Conversion duties included scheduling, testing, and advance preparation of services to be converted.Additional duties assigned as Service Manager for the Department of General Services was to directly support the agency for their internal issue with service and billing issues. Show less

Supervisor Managing a team that performed the scheduling and assignment of work items for the Special Services Field technicians. The area services covered Northern CA from Bakersfield to the Oregon border. Was project sub team lead for the Dial to Dial replacement for northern California. Each office had design and deliverables to complete in order to make the national scheduled conversion.

Communications technician maintaining complex business communications equipment and data network access