- Present, promote and sell products/services to existing and prospective customers.- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.- Establish, develop and maintain positive business and customer relationships.

- Delivered new franchisee onboarding and training sessions.- Evaluated success of training program and recommended improvements to upper management to enhance effectiveness.- Maintained positive relationships with franchisees throughout the training and opening process.- Successfully trained and assisted in opening of 20+ franchise locations.- Created unique training materials, digital portals, and implemented cost of goods control logs.- Offered financial optimizing support.

- Led, consulted with, and influenced store operations todevelop, update, and execute operational plans and new strategies.- Consulted with franchisees regarding marketing strategies and advertising.- Analyzed and reviewed profit and loss statements.- Resolved customer inquiries and complaints.

- Assisted with with management of the company's financial accounts, payrolls, budget, cash receipts, and financial assets.- Followed proper accounting procedures to reach financial objectives along side the CEO.- Monitored and analyzed financial accounting data.- Found cost saving opportunities and saved the corporation money.

- Operated two franchise locations.- Managed finances and product for both locations.- Trained new employees on proper protocols and customer service standards.- Completed profit and loss reports and submitted data to the corporate office for review.- Organized and implemented advertisement strategies.

- Ensured and maintained customer satisfaction.- Hired and trained new employees.- Oversaw team performance and handled team conflicts.- Managed finances and inventory.