Wayne Waller Email & Phone Number

End-to-end security of facilities, telecommunications, networks, servers, desktop computers, websites and all external-facing services. The development and standardization of Service Level Agreements (SLAs) that maximize system availability for production servers and services, and establish system maintenance guidelines to reduce impact to user communities.

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  Information Technology Help Desk

  Vivo Energy

  Mar 2018 - Present

  Work closely with the Director to provide support for company’s vision. Developed pricing model for software. Create annual operational budget. Develop organizational processes and proficiencies by using Salesforce, FogBugz, FreshDesk, and MS Office 365. Prepared reports via Salesforce, QuickBooks, and support tracking software. Set up VCE phone network and office network environment. Work closely with development team to provide exceptional customer service. Prepare and develop contract documents. Oversee sales of software packages to customers, manage implementation, and provide support. Oversee facility and vendor management. Set up and maintain internal network and work closely with cloud services to resolve any issues. Work close with Financial Administrator on accounts payable, vendor relations, and account receivables.

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  University Of Derby

  Computer And Information Sciences And Support Services