• Develop curriculum and teach Sustainable Cities course material, including food insecurity, heat mitigation, walkability, access to transportation, public health, water resources, city organizational structures, government services, civic engagement, current issues, resource conservation, systems thinking, and change management• Attends city and state committee and commission meetings

• Consulted internal partners on program sustainability assessments and evaluation, behavior change initiatives, and change management frameworks• Developed and implemented sustainability training for internal staff• Developed and cultivated relationships with internal and external stakeholders to identify and implement capacity building opportunities for community partners

• Developed and executed first departmental strategic plan to align volunteer initiatives with organizational mission• Engaged stakeholders to reengineer volunteer program processes, from intake to exit, increasing community engagement through volunteer service by 66% in two years• Established templates and process for documenting departmental policies and procedures to facilitate knowledge transfer and implement succession planning• Developed and managed internship program and… Show more • Developed and executed first departmental strategic plan to align volunteer initiatives with organizational mission• Engaged stakeholders to reengineer volunteer program processes, from intake to exit, increasing community engagement through volunteer service by 66% in two years• Established templates and process for documenting departmental policies and procedures to facilitate knowledge transfer and implement succession planning• Developed and managed internship program and service learning opportunities, including coaching and mentoring of volunteer management interns• Collaborated with 47 area supervisors to delegate and disperse volunteer responsibilities for 100 unique service roles across 12 departments• Organized climate communication trainings as professional development opportunities for Sustainability students tasked with engaging guests as Earth Day volunteers• Created and managed five novel volunteer committees to increase capacity of department to engage volunteers throughout service life cycle and increase retention• Coordinated and acted as primary contact for all volunteer partner organizations• Prepared and managed budget for all volunteer activities• Developed and facilitated multi-day workshop for internal and external audience Show less

• Developed application and interview procedures for potential volunteers• Established training and evaluation protocols for staff and volunteers in animal encounter exhibits• Supervised a staff of 28 while coordinating a volunteer team of 400• Designed and implemented novel volunteer positions based on institutional needs• Managed and maintained volunteer records and Volgistics database• Ensured timely communication to all volunteers regarding Zoo related news and events

• Managed budgets, inventory, and staff, including weekly training of rotating kitchen assistants and volunteers• Planned, prepared, and served daily meals for over 200 students, teachers, and staff, while maintaining active participation in academic programming as available • Implemented, hired, and trained newly created staff position• Substantially reduced waste, increased productivity, and tripled budget savings compared to the previous year

• Researched, organized, marketed, and presented animal and conservation focused educational programs in underserved communities throughout Arizona• Maintained collaborative relationship with corporate funder• Provided animal husbandry and maintained safe environments for program animals while traveling• Increased exposure of Zoo programs in previously untapped markets

• Taught six and fifth grade students California State science curriculum in an outdoor and residential setting• Ensured quality and timely implementation of program while managing a staff of 25• Developed and implemented ongoing training activities for staff• Provided customer support and relations to visiting teachers and school staff

Provided exceptional customer service to recurring and newly acquired clientele while completing undergraduate studies.

• Established, organized, and marketed preventative health screening events• Responsible for revenue generation and development of novel client relationships• Managed educational outreach efforts of offered non-profit services to low income communities• Maintained relationships with sponsors and donors• Coordinated accommodations, schedules, travel, site relationships and registration procedures