Wayne Watson

Wayne Watson Email and Phone Number

Principal Consultant at WHWatson & Associates
Wayne Watson's Location
Carefree, Arizona, United States, United States
Wayne Watson's Contact Details
About Wayne Watson

A skilled operations leader with diversified experience in ETE client experience and relationship management proficient in customer care operaitons, supply chain management, and business strategy development in global B2B and B2C market segments. Demonstrated capability to balance technology and applications with strategy, process and operations. Proven executive experience in driving business unit performance and improvements with full profit/loss accountability. Achieved strong results in a variety of industries including healthcare, pharmaceuticals, financial services, consumer goods, technology, retail, government and BPO’s. Focuses a team by communicating a unifying philosophy, vision and strategy with strong objectives management and accountability. Proven and tested results with organizations such as McKesson, General Electric, AT&T and BPO’s. Excellent interpersonal and communication skills.

Wayne Watson's Current Company Details

Principal Consultant at WHWatson & Associates
Wayne Watson Work Experience Details
  • Fiserv
    Director Of Operations & Client Service Delivery
    Fiserv Jul 2012 - Apr 2013
    Phoenix, Az 85044
    Director of Operations for 500 seat Customer Solutions Center serving Financial Institutions with front-end customers support services, technical support services and back-office operations.Accountable for mission critical client relationship, service delivery and meeting agreed upon operational service levels across all service channels and enterprise wide (3 sites) and 450 associates.
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  • Mckesson Specialty Health
    Sr Director Of Operations
    Mckesson Specialty Health Apr 2008 - Apr 2012
    Scottsdale, Az
    McKesson Specialty operates the largest (900+ production seats) specialty healthcare service center in the US providing services in a BPO enviroment (Patient Assistance Programs, Reimbursement Case Work, REMS Programs, Claims & Appeals Management, Managed Distribution Services and Marketing Channel Support) serving major pharmacuetical and bio-technology manufacturers with trained healthcare professionals.
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  • Startek / Dpl Corporation
    Vp Of Client Management
    Startek / Dpl Corporation 2000 - 2008
    Denver, Co
    StarTek / DPLCorp is a BPO focusing on customer care services across many vertical industry segments and I specialized in serving the technology sector. My clients included Microsoft, Apple, Olympus, Leatherman's, plus others with a book of business totaling $10+ million annualized and I grew the business by over 12% both organically and with new clients or business services.
  • Sage Results
    Managing Partner
    Sage Results 1997 - 2000
    Greater Denver Area
    Consulting Group specializing in the customer value chain and serving multiple industry vertical markets.
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  • At&T Broadband
    Vp Of Cusomter Care Strategy & Planning
    At&T Broadband 1983 - 1997
    Denver, Co
    AT&T Broadband provided entertainment, telephone and high-speed data services to both residential and commercial acocunts. Directly responsible for reengineering customer care operating platform and rationalizing technology infrastructure across enterprise.

Wayne Watson Skills

Cross Functional Team Leadership Strategy Crm Leadership Management Process Improvement Program Management Vendor Management Call Centers Change Management Project Management Team Building Customer Service Business Strategy Enterprise Software Business Process Improvement Integration Team Leadership Customer Experience Operations Management Outsourcing Customer Satisfaction Business Analysis Start Ups Contract Negotiation Project Planning Executive Management Turn Around Management Supply Chain Optimization Telecommunications Marketing Itil Service Delivery B2b P&l Management Call Center Supply Chain Management Customer Care Infrastructure Implementation And Development Associate Development Mergers Capabilities Customer Contact Operations And Strategy Ete Customer Experience Management Client Relationship Development And Management Full Profit And Loss Accountability Plus Turnaround Management Customer Interaction Consulting And Thought Leadership Enterprise Operations Strategy And Development Site Selection Rationalization And Expertise Merger And Acquisition Due Diligence Experience Project And Pmo Management

Wayne Watson Education Details

Frequently Asked Questions about Wayne Watson

What is Wayne Watson's role at the current company?

Wayne Watson's current role is Principal Consultant at WHWatson & Associates.

What is Wayne Watson's email address?

Wayne Watson's email address is wa****@****son.com

What schools did Wayne Watson attend?

Wayne Watson attended Miami University, Boise State University.

What are some of Wayne Watson's interests?

Wayne Watson has interest in Children, Boating And Water Skiing, Etc, Whatever The Game Or Competition, Politics, Environment, Snow Skiing, Education, Hiking, Science And Technology.

What skills is Wayne Watson known for?

Wayne Watson has skills like Cross Functional Team Leadership, Strategy, Crm, Leadership, Management, Process Improvement, Program Management, Vendor Management, Call Centers, Change Management, Project Management, Team Building.

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