Wayne Watt Email & Phone Number

Farmington, Michigan, Us

• Implemented and maintained Infor ERP system and third-party integrations.• Provided on-call support.• Planned implementation of network enhancements and upgrades• Installed, supported, and maintained hardware and software according to best practices.• Evaluated user issues using personal expertise and probing questions.• Maintained internal network to support application support and development.• Processed support requests for technical assistance on a wide range of issues.• Created support documentation.• Removed Malware from systems and assisted with recovery and prevention.• Upsold products and services to increase revenue.• Demonstrated professionalism and courtesy with clients while working to resolve complaints, problems, or answer questions.• Followed up with clients to ensure optimal customer satisfaction following problem resolution.• Worked with development team on reported errors and bugs.• Led server infrastructure development, quality assurance, staging, and production systems.• Analyzed complex issues involving numerous business-critical applications.• Provided managed services.

Parsippany, Nj, Us

• Conducted safety and security patrols for Ford Motor Company• Provided access control to ensure employee safety• Monitored an extensive computerized surveillance system• Monitored and respond to plant-wide fire detection/suppression system• Responded to emergency situations and assist emergency personnel• Gathered information and produce daily and incident reports

• Configured hardware, devices, and software to set up work stations for employees.• Removed and replaced malfunctioning components to correct problems.• Responded to support requests from end users.

Dania Beach, Fl, Us

• Performed overhaul maintenance on large commercial aircraft.• Maintained pnuematic, hydraulic, mechanical, and electrical systems• Provided advanced troubleshooting of complex systems.• Served as quality control inspector and final sign off.