Wayne Weckwerth Email & Phone Number

Casper, Wyoming, United States

•Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.• Lead firefighter for high priority, complex issues, providing direction to technical teams while engaging in in-depth troubleshooting.• Lead Problem Management for ongoing issues in client environments.• Mentor and escalation point for more junior engineers.• Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is… Show more •Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.• Lead firefighter for high priority, complex issues, providing direction to technical teams while engaging in in-depth troubleshooting.• Lead Problem Management for ongoing issues in client environments.• Mentor and escalation point for more junior engineers.• Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering World Class Support to our clients.• Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress of issues.• Performs analysis and diagnosis of system problems.• Provides second and third-level technical support for numerous technologies to ANM clients.• Interacts directly with clients via phone and ticketing systems.• Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.• Uses knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizes• Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.• Interacts with telecommunication, hardware, and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.• Provides network and remote connectivity hardware/software support (including upgrades)• Participates in an after-hours on-call rotation Show less

Casper, Wyoming Area

Working as a technical consultant in the CSC division of ISC Corp located in Casper, Wyoming, I am responsible for the support, design and installation of various types of network initiatives. These tasks include, but are not limited to troubleshooting, implementation, monitoring, configuration, and design of local area networks, wireless networks, wide area networks, data center networks, and storage networks. Support also includes on call shift work, fielding trouble calls from customers… Show more Working as a technical consultant in the CSC division of ISC Corp located in Casper, Wyoming, I am responsible for the support, design and installation of various types of network initiatives. These tasks include, but are not limited to troubleshooting, implementation, monitoring, configuration, and design of local area networks, wireless networks, wide area networks, data center networks, and storage networks. Support also includes on call shift work, fielding trouble calls from customers, contacting customers and working through technical issues, as well as completing time-sensitive projects. Support responsibilities include resolving issues remotely and on site with technologies such as Cisco Routers, Cisco Switches, Cisco ASA's, Cisco VoIP systems, Cisco Wireless systems, Cisco ACS, VMWare and various types of other networking technology. Also responsible for engaging with the appropriate Cisco, EMC, and VMware technical and sales personnel on a planned schedule to keep them informed of ISC successes, issues and opportunities. Show less

Casper, Wyoming Area

 Responsible for fielding/handling Day 2 support tickets in the ConvergeOne Network Infrastructure support team. Manage and maintain virtual server environments and network infrastructure for various customers ensuring maximum uptime. Evaluate, monitor and put in recommendations for IT infrastructure enhancements when needed. (VMWare, Cisco, EMC, Microsoft) Act as escalation point for troubleshooting advanced system issues Installation, configuration, and troubleshooting of… Show more  Responsible for fielding/handling Day 2 support tickets in the ConvergeOne Network Infrastructure support team. Manage and maintain virtual server environments and network infrastructure for various customers ensuring maximum uptime. Evaluate, monitor and put in recommendations for IT infrastructure enhancements when needed. (VMWare, Cisco, EMC, Microsoft) Act as escalation point for troubleshooting advanced system issues Installation, configuration, and troubleshooting of local and wide area networks, data center and storage networks. Responsible for updating/closing tickets with incident information. Work closely with team members and independently to resolve incidents  Engage with appropriate vendors to provide technical support Perform diagnosis of desktop, application, networking, and infrastructure issues. Configure and support virtual machines and backup solutions. Provision Active Directory user accounts and Microsoft Exchange mailboxes. Show less

As an employee for the Geek Squad, I analyzed, diagnosed and repaired computers, phones and network devices for clients. I specialized in Operating System Repair(Windows, Linux & Mac OS), network troubleshooting(wired/wireless) for clients' and customer service.

While employed at Stormo Law Office my job was to file, manage, and input new cases for collections for outstanding medical, credit card and other various bills. I also had to take and file cases in the Circuit/District Courts and handle phone calls from the debtors setting up and managing their monthly payment plans.

Education record

Education record