During my most recent job role, I lead installation projects across all commercial territories in compliance with quality standards and project timelines. I execute a seamless installation of new mid to enterprise-level commercial customers, leading to high client satisfaction and retention rates. I also forecast billable revenue monthly using project pipelines to enable informed decision-making. Along with all these responsibilities, I formulate innovative departmental guidelines and administer budgets to foster a cultureof accountability and fiscal responsibility.Below are my main accomplishments: • Served as inaugural director role and headed an uninterrupted transition of the company from market-specific/regional to a single entity, encompassing all service areas within the commercial footprint. • Restructured an IPM team while attaining consistent YoY surge in installation activity and lowering the installation pipeline. • Acquired a 16% increase in installed revenue from 2022 to 2023 and 12% from 2021 to 2022. • Reduced pipeline or backlog by 38% over two years from the end of 2021 to 2023, concurrently with ongoing sales efforts to add new projects. • Elevated service standards and maximized productivity by supervising a multidisciplinary team of 60 professionals, including managers, project managers, and technical order writers.• Drove continuous improvement and consistency in service delivery by determining market-specific best practices as standard operating procedures for the national team and allocating skill-based assignments irrespective of the project location.

In this role, I oversaw commercial sales operations across the PA market to yield $385K in new monthly recurring revenue. I trained the call center team in executing PA business customers' billing and change order requests to enhance satisfaction levels via effective problem resolution.Here are my key achievements:• Headed smooth provisioning and service installations for all PA business customers by leading the installation project management team.• Cultivated a collaborative work environment by managing sales, customer services, and local installation management teams.

As a senior manager of business services, I sourced robust opportunities for process and efficiency enhancements within business service operations and executed necessary changes to increase productivity and streamline workflows. I communicated with clients to determine specific needs, address concerns, and deliver top-tier assistance, resulting in high levels of customer satisfaction and retention.Here are my main accomplishments:• Led various post-sales work groups catering to the requirements of PA business customers, encompassing installation project coordinators, customer service, credit and collections, inside sales, and repair call center within the CLEC business unit service area.• Validated the seamless service installations, telephone number provisioning, and porting processes for new business customers by training and supervising the business services specialist team