Wayne Wescott Email & Phone Number

Orange County, California

- Act in a leadership capacity within the technology support team to assign work, strengthen customer support skills, and provide technical guidance.- Serve as a liaison between the IT Department and school sites, district offices, and support contacts.- Manage escalation and documentation of support issues relating to computers, peripheral equipment, software, and web-based services.- Provide second tier remote and/or on-site assistance to customers, site-based support staff, and teams within the IT department.- Organize and manage projects relating to computer lab installations, specialized program needs, and site-wide computer equipment installations and upgrades.- Meet with site administrative staff and other departments to coordinate projects and to assist with anticipating and planning for site or department technology needs.- Create scripted tasks to improve remote assistance for support technicians.- Create, maintain, manage, and support Windows based computer imaging using Quest KACE SMA for deployment to district computer models.- Create and manage software packages and silent software distribution using scripts, Quest KACE SDA, network shares, and Altiris Deployment Console.- Work with Systems Engineers, Network Technicians, and Web Developers to maintain systems necessary for support technicians to provide the best level of support to customers.- Participate in IT Committee meetings to identify and discuss improvements for the IT Department.- Work with vendors and service providers to coordinate and maintain software and hardware support.- Maintain a variety of records and reports related to repairs, inventory, parts orders, and vendor specific warranty services.- Monitor and document software licensing and ensure adherence to legal guidelines.- Document known issues and solutions for both IT staff and customers and publish documentation using MS SharePoint, Google Docs, and KBOX knowledge base.

Orange County, California

- Operate, install, configure, test, troubleshoot, and perform repairs to district computer equipment, software, networks and related peripherals.- Operate and maintain a variety of servers, user accounts, directory structures, policies, and software applications.- As an IT Committee member, discuss ways to improve the effectiveness of the IT Department in all areas, including customer relations, repair services, and internal workflow.- Relate and discuss IT Committee topics and departmental changes with Technology Support staff.- Provide support and training for other Support Technicians relating to the repair and setup of District computers, equipment, and Apple Os X Servers.- Maintain training and knowledge base documentation for current technologies and provide other technicians with assistance in these areas.- Provide instruction and assistance to District personnel in the operation and care of computer equipment, peripheral devices, and software applications.- Setup and support Apple Os X servers and client systems.- Perform, plan, and schedule repairs; organize and prioritize work orders; estimate labor and material costs, and maintain related documentation.- Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and solutions to software and hardware related issues. - Maintain a variety of records and reports related to computer repairs, inventory, and parts ordered.- Provide remote and on-site support to users, document work within a Help Desk system; prioritize and respond to emergency service calls.- Provide technical support for word processing, spreadsheet, database, and other applications.- Setup and support network printers; maintain training and certifications needed to provide support for District printers and to maintain vendor relations needed for service manual and parts purchasing.- Operate a variety of testing equipment and hardware, hand tools, and diagnostic software.

Orange County, California

- Computer hardware & software troubleshooting and repair on site and in repair center.- Provide repair service for Apple computers as part of an Apple Authorized Service Center.- Troubleshoot and repair audio/visual and other electronic equipment.- Installation and repair of peripherals such as SMART Boards, PDA's, cameras, printers, etc.- Place parts and stocking orders with various vendors and local suppliers.- Send and receive warranty repairs from ViewSonic, Coastline Micro, Apple, and other vendors.- Program, troubleshoot, maintain, and repair clock and bell systems, fire alarm and security systems, and PA systems.- Provide audio/visual services for meetings (translation, recording, video, and PA setup and use).- Troubleshoot and repair Risograph high-speed duplicator and provide onsite and phone support.- Job requires self-management of workload and team projects.