Wayne Wharton Email & Phone Number

Brisbane, Queensland, Australia

Key Responsibilities:• Project team support to deliver a national sales team transformation. Involved the analysis and change management of key business processes, and delivery of the program for each metro sales team.• Process development for many new operational processes related to portfolio creation, target setting, reporting, sales team and product business rules.• Documentation and delivery of sales team client segment business rules, product team definitions, and rules of engagement. Included the financial analysis and presentation of impacts to the executive stakeholders.• Testing of new booking system and CRM processes for deployment to the sales team and sales operations team.• Analysis of existing booking system tasks and processes, and assessment of existing gaps in transitioning to a new booking system.• Capture system requirements applicable to the successful booking system integration.Achievements:• Supported the IT and Project Office in upgrading the Classified Advertising sales team booking system. Transitioned multiple divisional versions into a single national version.• Support for two complex Sales Transformation projects. Supported the business and the project team to develop business process model documentation, and propose business process improvements.• Provided guidance, captured the design and delivered a National Sales Operations restructure. Documented the engagement models for how the local and national operations team would serve the business.

Key Responsibilities:• Identify and understand business processes and opportunities for improvement.• Identify stakeholders and maintain communications for the system development proposals.• Work with system architects to translate business requirements into system requirements.• Work with the system development team to ensure that system design and development are in line with the business requirements.• Prepare high quality documentation to facilitate change and project delivery in accordance with business requirements.Achievements:• Integration of a subsidiary company's systems and processes with Careers Australia systems.• Defined business requirements for system development to allow additional methods for completing product sales. Worked with the Salesforce Development team to design the model and process for implementing the new methodology.

Key Responsibilities:• Effective planning and coordination for key initiatives across the Asia Pacific region, and interface with local and sub-regional managers on objectives, timing and budget.• Use of business intelligence applications and other data analysis tools to query and extract project data for analysis and reporting.• Support Sub-Regional Leads and managers on initiatives and technology improvement objectives, milestones, and metrics.• Manage and lead equipment and technology optimisation within the region. Develop, review, and approve documentation for processes and technology.• Manage and mitigate risk, escalating to stakeholders when appropriate.• Implementation of effective communication and information sharing. Participate and host regular meetings with Regional and Sub-Regional teams, along with maintaining information and plans on the appropriate platforms.Achievements:• Cross-functional team coordination to transition of Asia-Pacific core map products to a weekly product release cycle, increasing product updates from 4 to 52 releases per year.• Regional Project Coordination of new task-based production systems for map maintenance coding, resulting in a 30% increase in coding efficiency over 12 months.• Guided the Customer Map Report program to improve issue resolution time from 58 days to 8 days.

Key Responsibilities:• GIS analysis and coding using ESRI ArcGIS to create data for analysis, planning, and for implementation into the HERE core map.• Use of ESRI ArcMap to create physical maps for both project planning and data presentation.• Geo database creation with HERE’s proprietary software and editing environment.• Use of various additional GIS software tools and data management tools.• Manage the delivery of 3rd party data to the HERE production centre, and ensure the data is coded accurately and uncertainties are addressed.• Tactical development for field processes, including testing of collection and coding tools, and coordination of regional field collection projects.• Deployment of field collection schedules and the support of training for regional field teams.• Coordinate various field collection projects, using both for DGPS/laptop setups, and PDA collection methods.Achievements:• Managed staff and equipment resources for field collection projects in urban and regional locations in Australia, including defining project scopes and timelines, travel logistics, field collection, and delivery of collection data.• Worked with the external data provider to build out the Australian Off-road navigation product. Reviewed data, aligned with existing core map, and managed the production coding effort.

Graduate Diploma, Environment Management

Natural Resource Management

Bachelor’S Degree, Anthropology

Majoring in Anthropology