Wayne Wrafter Email & Phone Number

County Galway, Ireland

County Galway, Ireland

Galway, County Galway, Ireland

Grafton Education is an emerging school support partner, dedicated to providing top-notch technology solutions for students. We work closely with schools to ensure their community gets the best of technology.Answering calls from parents and school principals to address their inquiries and concerns.Managing ticketing systems to ensure timely and efficient.

Galway, Ireland

Providing First Class support for the Advisors befitting of the Global Brand, EA. Advising, educating and collaborating with Advisors in order to assist them in their daily task of supporting our customers, across all labels and products.. Communicating in a professional and effective manner. Being an advocate and positive representative of the.

Galway

Customer Service Representative at EA/Bioware for Star Wars™: The Old Republic™Responsibilities - Tier 3 support for Star Wars: The Old Republic. - Identifying customer’s issues and attempting to resolve them on first contact. - Implementing and adhering to procedures. - Escalating cases to higher Tiers of support. - Effective time management to ensure.

Galway, Ireland

Providing excellent customer service to all of our EA customer across a number of platforms; PC, Xbox 360,PS3, next gen consoles and mobile games and across all EA games. Within my role I am also the Subject Matter Experts (SME’s) across queue triage tasks.Responsibilities- Tier 2 support for all games labels under EA. Game Specialists are considered to be.

Galway Ireland

This position is a part of the EA Game Specialist with additional tasks.Responsibilities- Providing First Class support for the Advisors befitting of the Global Brand, EA.Advising, educating and collaborating with Advisors in order to assist them in their daily task of supporting our customers, across all labels and products.- Meeting 95% of the Hip Chat.

Galway, Ireland

Queue Triage Team at at EA/Bioware for Star Wars™: The Old Republic™ and Electronic Arts games such as FIFA 14, Battlefield 4 and MaddenResponsibilities - Investigating and responding to escalated game and account related tickets. - Escalate major issues to the Dev team. - Investigating player reports and violations on case by case basis. - Collaborating.

Galway, Ireland

Customer Service Representative at EA/Bioware for Star Wars™: The Old Republic™Responsibilities - Tier 3 support for Star Wars: The Old Republic. - Identifying customer’s issues and attempting to resolve them on first contact. - Implementing and adhering to procedures. - Escalating cases to higher Tiers of support. - Effective time management to ensure.

Galway, Ireland

My training has involved me becoming a member of the CSI team in HP dealing with all aspects of HP's business in the global environment. My department provides global support for over 1600 applications, these requests for assistance coming via live chat or from the website which is internal for HP only, the client explains their issues, which can be.

Galway Ireland

Whilst working in PC World, as I had an already in depth knowledge of computers, performing general maintenance on customers desktop computers/laptops, replacing faulty/defective hardware and software and performing routine health checks on computers, dealing with customers face to face, dealing with their queries and complaints, as customer satisfaction.

Galway Ireland

Whilst working in Specsavers, I was assigned to the laboratory, where customers specific optical lenses were produced. My duties in the laboratory consisted of tasks such as ordering specialised lenses from the head laboratory in England, ensuring that the correct lenses were prescribed to each individual customer, thoroughly cleaning the laboratory.

Honours, Software Development In Computers

Activities and Societies: Pool, Games, I was a Class Rep in 1st year for my class.

Leaving Cert And Junior Cert

Education record