Wayne Bernard Email & Phone Number

Newport Beach, Ca, Us

Winston-Salem, Nc, Us

Winston-Salem, Nc, Us

Technical resource for cross platform implementation / upgrade projects including virtualization, automation and asset management.

Greensboro, North Carolina, Us

Oversaw an operating budget of $2.5M while meeting daily and strategic goals, empowering employees in delivering process improvement strategies that streamlined workflows, reduced costs, and enhanced efficiency. Direct a cross-functional team of six datacenter infrastructure specialists to provide round the clock global systems support. Delivered exceptional technical services to users while managing IT department operational and strategic planning, including business requirements, project planning, and organizing allocation of resources. Managed business continuity and disaster recovery operations for corporate estate. Identified business requirements and areas for improvements to streamline overall processes, efficiencies and reductions in operational costs in collaboration with IT and business units. Created professional developmental plans for team members based on open conversations concerning individual interests and business objectives. Addressed departmental service requests while serving as an escalation point for critical issues and outages. Fostered robust relationships with external strategic partners to provide stable technology solutions.

Us

Held accountability for the maintenance, configuration and reliable operation of storage, backup and server based systems. Maintained physical and virtual server hardware and operating systems to ensure reliability of over 1100 server VMware environment. Oversaw dynamic data protection systems to include all corporate, operations and remote site production data to meet stated RTO and RPO recoverability within offsite disaster recovery facility. Communicated current standing on high priority issues to IT department, executives, and operation teams to allow for informed decision-making. Acted as architect / technical lead for all major infrastructure related projects.

Hartford, Connecticut, Us

Delivered 2nd level IT support for 35,000+ corporate and remote employees. Troubleshot and upgraded all application and operating systems to ensure smooth running of operations. Reviewed performance of local systems to determine operating costs, productivity levels, and upgrade requirements. Analyzed and delivered effective technology solutions to senior management to ensure implementation of the best IT practices. Identified potential changes and system improvements to present to senior team leaders for consideration and implementation. Maintained backup procedures for local file and Exchange servers. Ensured proper backup media rotation, documentation, and delivery of media to offsite storage targets.

Dresher, Pa, Us

Cleveland, Oh, Us

Front line contact for corporate helpdesk supporting 250+ end users. Troubleshoot and resolve all IT issues related to Microsoft operating systems, various productivity applications, hardware repairs, Active Directory issues, and data circuit integrity / connectivity. Server management and LAN administration. Maintained Active Directory trees, created new user accounts including Microsoft Exchange mailboxes. Configured domain group policy settings to ensure stringent security standards. Routinely reviewed security access of users. Monitored health of servers and network integrity to maintain optimal performance. Implemented data backup and disaster recovery procedures to ensure continuance of operations. Responsible for testing and verification of all updates and patches pushed to corporate systems.Administered rules based spam filtering system to limit entrance of spam messaging to corporate network. Processes blocked 1,000,000+ spam messages from entering network each year.Administered corporate antivirus and antispyware servers. Ensured definitions were up to date and that policies were sent to and successfully received by all domain systems.Created, updated and tested all corporate pc images. Created and documented pc imaging and deployment procedures. Maintained asset management tracking system for all corporate IT assets.

Blue Bell, Pennsylvania, Us

Troubleshot and repaired client hardware, including personal computers, laptops, servers, laser printers, and network connectivity equipment from various manufacturers under various contractual SLAs.Managed and executed various projects, including hardware refreshes, software installations and upgrades, lease returns, and equipment relocation.Performed installations, configurations and repairs of EMC Clariion systems.Acted as immediate supervisor of 6-8 employees during absence of primary supervisor. Responsibilities included resource allocation, service call assignment, quality assurance, production reporting, and primary point of contact for escalation process.Was granted Secret security clearance to service ATF, Secret Service, and TSA federal agencies.