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Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.Sales and Account Management leader for US based Amer SMB go to market team.

The maker of Spotlight, the marketing automation platform for SMB and franchise brands. Spotlight analyzes historical transaction data to help recognize untapped revenue opportunities. Businesses that use Spotlight see twice as many customers come back. Currently a subsidiary of Evercommerce.P&L management with strong focus on revenue and discipline to drive increasing EBITDA. Currently driving post acquisition integration and pushing the business ahead as subsidiary President. Daily leadership of executive management teams, while expanding and enhancing product suite to increase ACV and addressable market.

As the first Head of Sales in the company, I scaled the team from 5 to 45+ reps across our CA headquarters and launched a second office in Tempe, AZ. This included responsibility for all BDR & SDR programs, forecasting, budgeting, sales operations, business development, enterprise sales teams, key account management, partnerships, coaching methodology, sales training, mentoring line managers and sales directors. Also included system design of Salesforce, Pardot and Hubspot. Mid-way through my tenure we pivoted the company to a new product suite, driving a marketing automation and customer communication platform to SMBs. Quickly established presence and industry expertise via live speaking events, tradeshows and webinars. Participated in highly successful acquisition including transition of ownership and integration to private equity. Eventually was tapped to COO and President responsibilities.

As of November 2011, Voxify, Inc. was acquired by 24/7 Customer, Inc. Voxify, Inc. develops, deploys, and manages customized speech solutions for enterprise contact centers. It offers Expert service portal that uses multi-channel customer information to identify the caller, establish intent, and direct service resolution; interactive outbound and inbound applications.

Acquired in 2006.Demarc Security, Inc. provides threat management solutions for commercial, civilian government, and military installations. The company offers a threat management system in hardware and software editions for networks, servers, desktops, and wireless devices. Its solutions are used in small businesses, enterprises, financial institutions, healthcare and education organizations, and government and military agencies in the United States and internationally.

Sell Alloy’s niche market solutions to potential customers in order to attract new business. Worked within three target multimedia niche markets; Armed Forces, College and Multicultural. Complete and implement customized marketing strategies which included direct mail, online, print and outdoor advertising. Overseed purchasing of print space, as well as coordination of all materials

Moonshine Music was an electronic music record label founded in Los Angeles in 1992, and later headquartered in West Hollywood, California. Moonshine released over 250 compilations albums.