Wayne Byrd Email & Phone Number

Atlanta, Georgia

Smyrna, Ga

• Responsible for the implementation and management of multiple projects from conception through go-live simultaneously.• Organized and conducted internal all kick-off meetings with Executive Leadership and Key Stakeholders to establish project scope and direction.• Administered project kick-off meetings with project teams and third party vendors to present and discuss project plan. • Developed and arranged shared location for easy documentation access to project plan, statement of work, team/resource plan, communication plan and other project documentation.• Identify project risk, impact, and effective mitigation strategies.• Provide and update weekly project status reports to all Stakeholders, Leadership, and Project Teams.• Established and maintained project information systems (Microsoft Project, Planview, Sharepoint, etc.) for proper record keeping, clear communication and project tracking.• Managed all aspects of project implementation including budget, timely delivery and issue resolution.• Managed work of resources, subcontractor personnel, and clients.• Managed project cost, revenue and resource time throughout project implementation.• Ensure project services and deliverables were met and functional according to agreed expectations.

Norcross, Ga

• Managed onboarding client implementations• Managed client A/R for self-pay portfolio.• Supervised team up to 25 employees in call center environment, 15 remote employees and an offshore team.• Communicated project status including daily, weekly, monthly, and yearly reports highlighting key performance metrics to Clients, Business Office Directors, Managers and Project Team.• Interviewed new hires for vacant positions.• Monitored all insurance finds for proper verification, billing and follow up for timely filing including Manage Care.• Operated predictive dialer system with strategic dialing campaigns.• Managed and trained employees on STAR System.• Organized team meetings to address client concerns, update, motivate and reward outstanding efforts.• Tracked all employee productivity.• Managed Kronos System for employee time keeping.• Monitored import and exported of daily comment, transaction, and demographic files.• Troubleshoot data related issues and provide in-depth analysis of any challenges.• Motivated project team to continue increased productivity, improve existing processes and produce clear workflows for efficiency.• Resolved customer complaints in a knowledgeable and professional manner.

v Receive and generate phone calls to customers regarding their account.v Resolved customer complaints in a knowledgeable and professional manner.v Collect on delinquent accountsv Skip tracingv Maintain and run operational systems such as Mosiax and CMS.v Trained future fellow employees to become professional customer service representatives.v Managed carev Awarded by management with Highest Urgency Collector and Top Performer for several months. v Awarded Employee of the Year for 2002