Wayne Carter Email & Phone Number

Fareham

• Experienced in Active Directory and Exchange.
• Providing 1st, 2nd and 3rd line support for internal and external users.
• Configuring user profiles in line with departments specifications.
• Creating specific email address for specific departments, both internal and external.
• Using Symantec email spam services ensuring emails are safe and unblocking known email address.
• Configuring firewalls and troubleshooting.

• Dealing with technical queries from customers via the telephone quickly and efficiently.
• Providing step by step troubleshooting guides for customers via email.
• Conducting live web chat to customers, several at a time.
• Liaising with pre-sales, small business and business departments to resolve issues.

Waterlooville

• Carrying out system upgrades ensuring that these are running at the correct operational level.
• Providing first line network support to customers and internal parties.
• Creating and configuring AD users and computers to company policy.
• Creation and management of AD computer profile images.
• Designed, implemented and manage the process to file and store computer profile images within the designated company storage area.
• Creating a strategic approach to be able to manage a large workload.

Homebase

• Overseeing all cash and banking transactions and cash handling procedures.
• Cash protection, reporting and analysing of the retail unit financial takings.
• Daily preparation of deposit records, banking receipts and labour calculations for duties assigned by general manager.
• Identifying training needs and training plan creation to implement these for new staff.
• Monitoring team and improving performance when required through team and one to one reviews.
• Team Solution definition, action plan creation and implementation on the shop floor and cash office.

• Act as a link between management and the front end staff cascading information to staff through stand up meetings.
• Orchestrating the activities of team remembers to ensure that all operational objectives are being met.
• Providing training to staff as a method of ensuring they are of the correct capability levels to carry out their duties.
• Implementing procedures to ensure that all targets are being met and where possible exceeded.
• Handling rotas, ensuring staff availability during the busiest trading time periods.

Comptia A+ Practical Applications, Information Technology, Pass

Studied from home, with the help of books and on-line courses

Comptia A+ Fundamentals Of Computing, Information Technology, Pass

Studied from home, with the help of books and on-line courses

Advanced Double Communication Technology, Information Technology, 2 Vce Merits

Mta Security Fundamentals

Currently studying

Mta Windows Server Administration Fundamentals

Currently studying

Mta Networking Fundamentals

Currently studying