Wayne Carter Email & Phone Number

Fareham

• Experienced in Active Directory and Exchange. • Providing 1st, 2nd and 3rd line support for internal and external users.• Configuring user profiles in line with departments specifications.• Creating specific email address for specific departments, both internal and external.• Using Symantec email spam services ensuring emails are safe and unblocking known email address.• Configuring firewalls and troubleshooting. • Liaising with Head of IT and external technical support team.• Auditing software and creating budgets and forecasting plans for legitimate Microsoft software.• Assessing user's needs and installing anti-virus. • Building PCs from scratch for new users, installing all software packages. • Managing the PBX phone system.• Sourcing various electrical equipment.

• Dealing with technical queries from customers via the telephone quickly and efficiently.• Providing step by step troubleshooting guides for customers via email.• Conducting live web chat to customers, several at a time.• Liaising with pre-sales, small business and business departments to resolve issues.

Waterlooville

• Carrying out system upgrades ensuring that these are running at the correct operational level. • Providing first line network support to customers and internal parties.• Creating and configuring AD users and computers to company policy.• Creation and management of AD computer profile images.• Designed, implemented and manage the process to file and store computer profile images within the designated company storage area. • Creating a strategic approach to be able to manage a large workload.• Liaising with the finance department, securing the budgets required for ordering new equipment.• Carrying out customer specific installations, which include various settings and programmes.• Creating effective lines of communication to be able to transfer and receive key operational information between team members.• Dealing with a variety of technical software and mainframe problems.• Demonstrating knowledge and experience to be able to deal with network management.

Homebase

• Overseeing all cash and banking transactions and cash handling procedures.• Cash protection, reporting and analysing of the retail unit financial takings.• Daily preparation of deposit records, banking receipts and labour calculations for duties assigned by general manager.• Identifying training needs and training plan creation to implement these for new staff.• Monitoring team and improving performance when required through team and one to one reviews.• Team Solution definition, action plan creation and implementation on the shop floor and cash office.

• Act as a link between management and the front end staff cascading information to staff through stand up meetings.• Orchestrating the activities of team remembers to ensure that all operational objectives are being met.• Providing training to staff as a method of ensuring they are of the correct capability levels to carry out their duties.• Implementing procedures to ensure that all targets are being met and where possible exceeded.• Handling rotas, ensuring staff availability during the busiest trading time periods.

Comptia A+ Practical Applications, Information Technology, Pass

Studied from home, with the help of books and on-line courses

Comptia A+ Fundamentals Of Computing, Information Technology, Pass

Studied from home, with the help of books and on-line courses

Advanced Double Communication Technology, Information Technology, 2 Vce Merits

Mta Security Fundamentals

Currently studying

Mta Windows Server Administration Fundamentals

Currently studying

Mta Networking Fundamentals

Currently studying