Wayne Chan Email & Phone Number

Toronto, Ontario, Canada

• Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight. • Communicating with customers through one-on-one interactions and general intercom announcements in a warm, friendly and professional manner. • Welcoming customers and engaging with them throughout the flight to create a comfortable, friendly environment. • Ensuring mandatory safety procedures are followed and general orderliness of the aircraft. • Handling onboard incidents, emergencies and completing safety reports.

Toronto, Ontario, Canada

• Created and drafted media advisories, news releases, newsletter articles and social media posts for internal and external communications.• Responsible for arranging and conducting media visits for the unit.• Drafted, established and maintained communication plan by ensuring social media posts are scheduled, and content was developed for the week.• Created marketing plan and strategy to raise funds for Cadet program such as organizing fundraising drives and identifying key vendors and corporate sponsors that align with the Cadet's mission.• Facilitated and presented at recruitment drive and trade shows to the prospective stakeholder interested in joining the Canadian Cadet Organization.• Advised Commanding Officer on public affair strategies and approaches on public affairs issues.• Collaborate with officers to develop and update training guide, and also establish strategic goals and mission for the program.• Coordinate various roles and tasks amongst officers, volunteers, and civilian employees• Act as point of contact for youths, the parents and guardians, officers, volunteers, and civilian employees.• Organized database of attendance, personal files and training records of cadets.• Knowledge of various management software such as PeopleSoft.

Ottawa, Ontario, Canada

• Ensure the supervision, instruction and well-being of cadets in assigned to the Operations Centre.• Ensure the safety and welfare of all CTC personnel.• Supervised staff in the execution of duties and monitor instruction.• Oversee the morale and esprit-de-corps of staff.• Prepared and briefed staff and cadets on required schedules.• Prepared staff evaluations for a team of four employees.• Conducted rounds to ensure safety and security of the camp• Maintained operations log of camp.• Managed and maintained radio networks of the camp.• Ensured staff are familiar with the emergency response plan (Manage emergency preparedness)• Conducted scene management in emergency situations.• Tracked movement of all personnel departing from and arriving at the camp.• Monitored and reported weather condition at the camp and provide recommendations in accordance with policy.

Richmond Hill, Ontario, Canada

• Managed and advised on operation budget around the office• Maintained law firm digital presence through SEO, Google Business and other digital listings• Regulated and responded to client inquiries and assisted counsel with client intake• Prepared and served legal documents and court forms for family and civil litigation files• Prepared closing documents for real estate transactions• Facilitated correspondences to and from opposing counsel• Developed spreadsheet to appraise pre and post-judgement interest

Halifax, Nova Scotia, Canada

• Advised and collaborated with Command team on Cadet Training Centre (CTC) visits and visit plan.• Coordinated meetings and official visits and ensure proper protocols are adhered to.• Liaised with regional public affairs across all regions participating in the CTC.• Created regular social media posts celebrating the training and success of the cadets and staff of the CTC.• Created media releases and "hometowners" for local traditional media.• Determined PA requirements, draft, and distributed the communications plan.• Conducted frequent meetings with team to develop a well informed team of Cadet Correspondents.• Mentored Cadet Correspondents to develop quality work where the cadet tells the cadet story.

Ottawa, Ontario, Canada

• Instructed two serials of the Cadet Correspondent Workshop and achieved the highest passing rate compared to other courses.• Mentored the students and Staff Cadet as the course progress by providing advice and sharing personal experiences.• Scheduled instructors to deliver the lessons and tutorials throughout the course.• Participated and provided recommendations throughout the course design process.• Provided feedback on the assignments submitted by students and conducted evaluations on the instructional ability of the staff cadets.• Achieved a 75% graduation rate for both course serials.

North Bay, Ontario, Canada

• Provided designated spokesperson training to identified and potential spokespersons• Supervise, mentor, and develop Cadet Correspondents in content generation of written and imagery-based products• Responded to media queries for general information and identify subject matter experts to respond to specific queries• Gave public affairs briefing to the staff and the cadets of Advanced Aviation Technology Course

North Bay, Ontario, Canada

• Supervised the course cadets of Advanced Aviation Technology Course.• Mentored and trained the 5 Civilian Instructors and 10 Staff Cadets of Advanced Aviation Technology Course.• Assisted the Officer in Charge of Aircraft Maintenance with the delivery and administration of the course.

Toronto, Ontario, Canada

• Assisted in the preparation of food.• Assisted in the serving of meals to clients, staff and others.• Helped wash and dry kitchen pots/utensils and ensure their proper storage.• Helped clean the kitchen area.• Assisted in stock taking and storage of stock

Richmond Hill, Ontario, Canada

• Administer of the unit website and social media accounts.• Represented unit in dealing with all public affairs.• Supervised and the unit band.

Toronto, Ontario, Canada

• Promoted Seneca College and built positive relationships with prospective and newly enrolled students through various events/recruitment initiatives on and off campus (i.e. campus tours, call campaigns, and open houses)• Played a crucial role in the student recruitment experience by being a first point of contact that visitors and prospective students have with Seneca College• Demonstrated excellent interpersonal skills by conducting effective and informative tours of the campus for visitors• Assisted guests on campus for extensive hours at various Seneca College events and orientations• Responded to prospective students' inquiries while facilitating the recruitment/admissions process; solid knowledge of Seneca’s programs and pathways, admission requirements, and policies and procedures.• Well versed in the college system.

Master Of Business Administration - Mba, Business Administration And Management, General

Honors Bachelor Of Commerce (Bcom), Business/Commerce, General

Activities and Societies: Supply Chain Management Association Student Case Competition 2018

Ontario College Advanced Diploma, Aviation Safety

Ontario College Diploma, Aviation/Airway Management And Operations