People first, driven customer experience specialist with 7 years of experience within high interaction customer-centric roles. Confident and passionate in interactions with customers and colleagues at all levels. A strong believer that team cohesion, culture, happiness, honesty and transparency leads to excellent customer satisfaction but most importantly employee engagement. I have a constant drive to learn new skills. I keep this drive by constantly questioning whether something can be done better. Never afraid to rewrite the script.For any company, having staff that can apply these traits to their work is critical within a customer experience role. It’s easy for customers to impact your growth with their opinions. There exists a bunch of outlets, from blogs to review sites to social media which allow customers to share their thoughts about the business, regardless of whether that feedback is accurate or warranted. So, the ability to solve issues quickly and effectively, and to directly avoid them in the first place, is one of the greatest assets any team can leverage for success. I like to believe that I can bring that across through my work.Addicted to travelling and exploring the world. Major passion for photography, food and music.