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I am an operations and technology expert with more than 30 years of experience helping businesses enable growth and improve operating results. Some of the techniques I have used along the way include process and organizational transformation, technology rationalization and modernization, and alignment of technology and operations functions with business strategy. These techniques have realized over $200 million in bottom-line benefits over the past ten years in healthcare and insurance company integration and transformation programs. I joined SSA & Company to extend its capabilities across financial services, and healthcare to deliver better client and patient experiences, improve operating and financial results while reducing complexity. By applying advanced analytics, new technology tools, and its core heritage of operational transformation, SSA is enabling organizations to optimize their processes, people, data, and technology in rapidly changing financial services and healthcare marketplaces.If you’re a healthcare or insurance industry executive, or just want to chat about advanced operations and analytics, please get in touch: wdix@ssaandco.com.
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PrincipalSsa & CompanyPittsburgh, Pa, Us -
Vice PresidentSsa & Company Jun 2016 - PresentNew York, Ny, UsBuilding SSA & Company's healthcare consulting practice by leveraging the team's unique mix of skills and experience in advanced operations and data analytics to drive EBITDA expansion for our clients. Contact me to learn more about our unique healthcare sector insights that are creating a competitive advantage for our clients. -
Vp Operations & TechnologyUnitedhealth Group Jan 2014 - Nov 2015UsLed post-acquisition integration of operations and technology of in-home health risk assessement and risk adjustment service (formerly XLHealth). Stabilized technology platform and reduced technical, operating and compliance risk. Enabled 30% CAGR in overall production via call center growth and productivity enhancements. Accountable for approximately 950 employees in the US and India, $75 million operating budget and $13 million capital budget. -
Independent Management ConsultantIndependent Management Consultant Jan 2013 - Dec 2013Consulting and advisory services to multiple clients including: marketing and sales support for a business transformation start up company and a discovery driven planning solution for a emerging accountable care organization.
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Svp Business Transformation & Interim CioCatalystrx (Now Optumrx) Apr 2011 - Jul 2012UsLed the integration of the $525M acquisition of Walgreens Health Initiative. Accountable for operations and technology, totaling approximately 900 FTEs, $92 million operating budget, $50 million capital budget. Captured $109 million of post-merger synergy (20% above target) within nine months of acquisition. -
Senior Vice President, Life Insurance Operations & Customer ServiceAxa Equitable Aug 2009 - Dec 2010New York, Ny, UsLed organizational transformation, of $54M, 600+ person, onshore and offshore team supporting US life insurance operations. Increased client net satisfaction 16 points to 72% by aligning metrics and employee behavior. Reduced headcount by 7% in 2010 by realizing operational efficiencies. -
Senior Vice President, Chief Operating Officer Customer ServiceAxa Equitable Jul 2007 - Jul 2009New York, Ny, UsDrove strategic change initiatives that standardized the client experience across disparate service centers. Established business process management, initiated company’s first formal customer complaint procedures, and instituted an “employee engagement/customer centricity” program. -
Senior Vice President And Six Sigma Program LeaderAxa Equitable Apr 2005 - Jun 2007New York, Ny, UsTurned around stagnant initiative. Grew team from 10 to 45 Black Belts and Master Black Belts to satisfy demand for improvement projects. Introduced LEAN methodology to program. Realized $45M in business benefit over two and half years with 250% ROI. -
Vice President & Integration Program ManagerAxa Equitable May 2004 - Mar 2005New York, Ny, UsLed $20M post-merger integration and consolidation of call center and back office operations. Completed integration under budget, ahead of schedule, with no service disruption. Drove $7M in annual operating savings, while laying the foundation for a cultural transformation in the combined operations. -
Vp Program Management OfficeAxa Equitable Sep 1998 - Apr 2004New York, Ny, Us
Wayne Dix Skills
Wayne Dix Education Details
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The Wharton SchoolManagement Of Technology -
University Of PennsylvaniaArchitecture -
University Of PennsylvaniaCivil Engineering
Frequently Asked Questions about Wayne Dix
What company does Wayne Dix work for?
Wayne Dix works for Ssa & Company
What is Wayne Dix's role at the current company?
Wayne Dix's current role is Principal.
What is Wayne Dix's email address?
Wayne Dix's email address is wg****@****hoo.com
What is Wayne Dix's direct phone number?
Wayne Dix's direct phone number is +121233*****
What schools did Wayne Dix attend?
Wayne Dix attended The Wharton School, University Of Pennsylvania, University Of Pennsylvania.
What skills is Wayne Dix known for?
Wayne Dix has skills like Process Improvement, Strategy, Leadership, Project Portfolio Management, Program Management, Business Transformation, Six Sigma, Cross Functional Team Leadership, Pmo, Integration, Vendor Management, Operations Management.
Who are Wayne Dix's colleagues?
Wayne Dix's colleagues are Joel Villela, Prabha Karan, Abu Alsos, Kaia Snead, Kary Vazch Vazquez Chacon, Satish Kumar, Christian Aaron Martinez Flores.
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