Wayne Dollimore Email & Phone Number

Gsk, Stevenage

As a Process Change Manager, I am accountable for orchestrating and executing strategic changes to elevate operational efficiency by embedding robust process modifications and fostering continuous improvement. I place a significant emphasis on adeptly collaborating with cross-functional teams, conducting meticulous process assessments, and formulating comprehensive change management plans. My proficiency extends to guiding stakeholders through seamless transitions, minimising disruptions, and optimising business processes. With a demonstrable track record, I showcase strong analytical skills and effective communication, consistently achieving success in managing transformative process initiatives that contribute to shaping a more agile and resilient operational framework.

Gsk, Stevenage

As the Operational Excellence Manager, I assumed a pivotal role in optimising organisational processes and driving efficiency across diverse departments. This position demanded strategic thinking, and I consistently demonstrated a proven track record in implementing continuous improvement initiatives to enhance operational performance. Key Responsibilities: Process Analysis and Improvement:- Conducted thorough analysis of existing processes to identify inefficiencies and areas for improvement.- Formulated and executed strategies for streamlining workflows to enhance overall operational efficiency. Quality Management:- Established and monitored service benchmarks to ensure adherence to contract deliverables and organizational goals. Data Analysis and Reporting:- Utilised data-driven insights to identify operational bottlenecks and recommended data-supported solutions.- Generated regular reports on key performance indicators to measure the success of improvement initiatives. Cross-Functional Collaboration:- Collaborated with departmental heads and cross-functional teams to align operational goals with overall organisational objectives.- Facilitated communication and cooperation between different teams to streamline processes and achieve shared goals. Change Management:- Led change management initiatives, ensuring effective communication and stakeholder engagement throughout the process.- Provided guidance and support to teams in adapting to new processes and procedures.

Field Based - London

► Provided senior thought leadership and direction to a team of 18 technicians in the general maintenance and safety compliance of 84 large and small format stores across North London and into Hertfordshire.► Ownership of a £1M+ annual revenue budget with accountability for the control and validation on expenditure to include resources, vehicles, parts and reactive contractor expenditures. ► Spearheaded the entire funnel of project delivery and management - from planning, resource management and execution through to governance of work allocated to third party contractors to ensure high standards and value for money realised.► Brainstormed profit and process improvement plans to improve timescales, maintain high service levels and reduce costs.► Pivotal line-management responsibilities for the training, capability development and performance management of all employees within the facility management team.Notable Achievements► Delivered excellence in the restructuring of all operational elements resulting in a direct 20% gain in stores at the end of 2017, going from 65 to 84, with a technician count to 18 from 14 to further include 2 apprentices. ► Exceeded all company KPIs measures for the past 12 months including equipment availability, technician effectiveness, colleague absence, budget and PPM completion.► Oversaw the delivery of in excess of £1.5m reactive revenue and capital works across 84 sites in the 2018/19 financial year.► Successfully delivered 2 major community initiatives with exponentially improved standards and increased safety usage:● The complete revamp and substantial improvement of a scout hut in Essex. ● Improvement of external space for a school in Watford.

National Operations Center - Milton Keynes

► Headed a team of 6 with end-to-end support to 50+ field managers in the strategic planning, work allocation and organisation of contractor work for the successful delivery of preventive maintenance activities within the National Operations Centre. ► A representative of the National Forum for the support office functions, implementing processes for arranging contractor motor rewinds across large-format store estates. ► Additional responsibility for facilitating national team meetings and lending support to complex co-worker investigations and disciplinary meetings. Notable Achievements► Developed and implemented robust processes to deliver 100% statutory compliance for preventative maintenance across all of the business through accurate certification handling, recording, reporting and data interrogation. ► Made significant improvements to the store temperature monitoring and reporting process for Hot and Cold stores, resulting in a 20% decrease in reported cold stores in winter 2014.

Tesco Head Office, Shire Park, Welwyn Garden City

► In-charge of overseeing the capacity planning function for the field team to ensure consistent and realistic project deliveries, with added support for seasonal preparations, high impact events or for severe weather conditions. ► A representative of the National Forum for the development and clear communication of processes for the support office functions, maintaining robust stakeholder management at various levels and diverse areas of the business. ► Signed off through Tesco Maintenance “Options” management development scheme and moved into the role of a Workflow Manager at the Milton Keynes National Operations Centre.Notable Achievements► Received the Tesco “Star Achievement” Award in 2013 for developing its winter plan - the plan is used to this day for severe weather management, snow clearance and gritting across over 3000+ sites.► Lead a project to implement new manager phone solutions to over 200 management colleagues, moving away from the antiquated Blackberry to a more appropriate Android technology capable of handling multiple business applications.

Tesco Head Office, Shire Park, Welwyn Garden City

► Responsible for providing vital documentation and administrative support to senior managers for multiple, ongoing projects, maintaining accurate and up-to-date records of fire testing and incidents on relevant databases and spreadsheets.► Worked with project managers to continually monitor, analyse and produce detailed reports on security and shrink incidents across all stores, with strict compliance to statutory regulations and company policies and procedures.Notable Achievements► Recognised and appreciated for producing an exhaustive report to the WL5 director on statistical trends for shrink and security across the previous 12-month period; my work being set as an example and shared for use amongst retail directors.

Bachelor Of Arts (B.A.), Retail Marketing, Pass

Advanced Gnvq In Leisure And Tourism - Sport Option, Leisure And Tourism