Solution Center Analyst Ii
CurrentImaging the following Dell computers systems Dell Precision T3500, T5500, T3610 workstation,Dell 7010 desktop and DellLatitude E6430,E6440 and E7240 laptops.Setting up and installing computers system for new hires. Creating new connected accounts on the Connected server and installing the Connected client backup application for new hires on the computer systems and then running a complete backups. Receiving all the Dell computers and servers for the lease refresh process.Imaging new… Show more Imaging the following Dell computers systems Dell Precision T3500, T5500, T3610 workstation,Dell 7010 desktop and DellLatitude E6430,E6440 and E7240 laptops.Setting up and installing computers system for new hires. Creating new connected accounts on the Connected server and installing the Connected client backup application for new hires on the computer systems and then running a complete backups. Receiving all the Dell computers and servers for the lease refresh process.Imaging new computers upon arrival configuring and testing the wireless connection for the lease refresh team and assign them to technicians for lease refresh process.Through Active Directory Disabling, Enabling user’s Network accounts as well as resetting user’s network password. Also removing the computer name from the Domain whenthe user is leaving the company. Reimage the computers system and putting it back in inventory.Creating Windows and Glovia printer Queues on the Windows 20032008 VM servers. I have work in development of new network HP and Intermec printers in the E Publish environment. I have troubleshoot all printing hardware and software problems on the following HP LaserJet Printers M600,8100, 8150, 9000.HP color LaserJet 4550, 4600, 8550, 5500DTN.HP Plotters and Design Jet example 1055CM, T770.Dell Printers 5110CN, 5100CN.Xerox 7545,7655 an C3545.Using the Center Ware Web monitoring application. I troubleshoot all Desktops, Laptops, and Precision Workstation.I take Helpdesk desk calls using Microsoft Lync application.Entering heat tickets using the Heat application. I use the following network tools Windows desktop remote,SMS, and Microsoft Lync 2013 to fix the end user’s problems in the Field as well as locally on site.I have install and troubleshoot just to name a few of the following software applications: Heat, Microsoft Visio 2007 and 2010.Microsoft office 2010,Office 365,Cisco VPN, Minitab, Windows XP,7Windows 8,Oracle 9,10,Proe\Intralink AutoCAD 2008. Show less
