Cybersecurity Solutions Principal
Current
Feb 2023 - Present
AeroLeads people directory · profile
Wayne Ricketts Email & Phone Number
Cybersecurity Solutions Principal
at
Dell Technologies
1 work email found
@dell.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Cybersecurity Solutions Principal
Location
Pflugerville, Texas, United States
Who is Wayne Ricketts? Overview
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Quick answer
Wayne Ricketts is listed as Cybersecurity Solutions Principal at Dell Technologies, based in Pflugerville, Texas, United States. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Wayne Ricketts.
Wayne Ricketts previously worked as Data Center Solutions Principal - Channels at Dell Technologies and Regional Product Manager at Dell Technologies. Wayne Ricketts holds Bachelor Of Science (B.S.), Information Technology from Western Governors University.
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Email format at Dell Technologies
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{first}_{last}@dell.com
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Profile bio
About Wayne Ricketts
Leverages over 27 years of technical expertise with client and enterprise hardware to provide exceptional escalation and customer support with a no boundaries approach. A highly sought resource across Support, Sales, and Product Marketing teams for Systems Management, Support Tools, and scripting/automation expertise. Delivers proven peer-recognized systems management, data analytics, and strategy consulting value across the business, frequently assisting in customer relationships and acquisition.
Listed skills include Windows Server, Virtualization, Vmware, Servers, and 26 others.
Current workplace
Wayne Ricketts's current company
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7 roles
Wayne Ricketts work experience
A career timeline built from the work history available for this profile.
Data Center Solutions Principal - Channels
Assigned to strategic partner. Grew revenue from $20M to $40M 2019-2021.Subject matter expert on Deployment, Consulting Services, Security Services, Partner Programs.Reporting and Pipeline SMEProvided enablement and training for NA partners across Services, deal scoping, and maximization of partner programs and incentives to drive consistent YoY incremental growth.
Jan 2019 - Feb 2023
Regional Product Manager
Awards:Significant Contributor Award Q2FY19Bronze Award Q1FY19Responsibilities:Manage the Enterprise Support and Customer Tools (Client and Enterprise) offer portfolios (currently comprised of 18 current active offers) to:Enable new offer launchesAct as Subject Matter ExpertAssist in RFP responses around support and toolsVoice of Sales for offer feedback and improvementVoice of Customer for offer feedback and improvementEvangelize offers and tools in customer visits, executive briefings, webinars, conferences, etcRefine feedback gathering and reporting processesAct as Subject Matter Expert for technologies around hardware and software
Jul 2016 - Jan 2019
Master Prosupport Engineer
● Evangelize Dell Systems Management Portfolio with both Internal and External Customers.● Provide knowledge and managed resolutions of Dell Systems Management software escalations not limited to: - OpenManage Essentials (OME) - Dell SupportAssist for Enterprise - Dell SupportAssist for PCs and Tablets - Dell Deployment Toolkit (DDTK) - Integrated Dell Remote Access Controllers (iDRAC) - Windows Server - Red Hat Enterprise Linux - VMware ESXi● Collaborate with International Product Support/Product Group on complex issues.● Serve as an escalation liaison for Technical Account Managers (TAMs), On-Site Engineers (OSEs), and Senior Engineers.● Support front line agents, Senior Engineers, Customers, TAMs and OSEs in a queue-based SLAenvironment.● Hand-picked by Product Marketing/Sales groups for 9 customer events and 15+ training webinars. Also led numerous customer workshops, demos to global audiences, and onsite visits since December 2013.● Support TAM Organization through customer engagement (phone and on-site), workshops, andbreak/fix engagements.● Support remote and on-site deployment and delivery for Dell Services and On Site Engineers.● Develop training environment and documentation, in addition to training delivery for new and existing products.● Custom script solutions for support escalations, TAMs, OSEs, lab automation, etc.● Owner and top contributor from Support to the global internal OME-Tech mailing list (380+ users and growing).
May 2014 - Jul 2016
Senior Prosupport Engineer
Feb 2011 - May 2014
Prosupport Senior Analyst
Nov 2008 - Feb 2011
Technical Support Analyst
Jul 2006 - Nov 2008
1 education record
Wayne Ricketts education
-
Western Governors University
FAQ
Frequently asked questions about Wayne Ricketts
Quick answers generated from the profile data available on this page.
What company does Wayne Ricketts work for?
Wayne Ricketts works for Dell Technologies.
What is Wayne Ricketts's role at Dell Technologies?
Wayne Ricketts is listed as Cybersecurity Solutions Principal at Dell Technologies.
What is Wayne Ricketts's email address?
AeroLeads has found 1 work email signal at @dell.com for Wayne Ricketts at Dell Technologies.
Where is Wayne Ricketts based?
Wayne Ricketts is based in Pflugerville, Texas, United States while working with Dell Technologies.
What companies has Wayne Ricketts worked for?
Wayne Ricketts has worked for Dell Technologies.
How can I contact Wayne Ricketts?
You can use AeroLeads to view verified contact signals for Wayne Ricketts at Dell Technologies, including work email, phone, and LinkedIn data when available.
What schools did Wayne Ricketts attend?
Wayne Ricketts holds Bachelor Of Science (B.S.), Information Technology from Western Governors University.
What skills is Wayne Ricketts known for?
Wayne Ricketts is listed with skills including Windows Server, Virtualization, Vmware, Servers, Citrix, Hardware, Vmware Esx, and Data Center.
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