Wayne Chan Email & Phone Number

Houston, TX, US

Monett, Missouri, US

• Serve as a member of the Board of Directors, providing strategic leadership, oversight, and support for chapter operations and initiatives.
• Publicize and facilitate chapter and industry events via https://southtx.acp-international.com chapter website, Eventbrite http://acpgreaterhouston.eventbrite.com/, email and social media: Linkedin, X (formerly.
• 2019 ACPSouthTX Resilience Day - Successfully managed all social media promotion, attendee pre-event registration, event-day program graphics, and front-of-house audio and video for symposium with 100+ resilience.
• 2021 Most Valuable Player Award.

Franklin, Tennessee, US

• Managed projects for Corporate Continuity, Integrations, and the Project Management Office
• Delivered StormGeo meteorological threat intelligence capability to protect 3000+ staff, 10000+ patients, and 120+ locations. Used extensively during 2022 Atlantic Hurricane season including Category 5 Hurricane Ian.
• Successfully supported M & A integration activities including data transformations and analyses for integration of newly acquired businesses
• Developed implementations plan for Everbridge: emergency notifications, threat intelligence and lone worker safety, contracted emergency operations center and HIPAA-compliant secure messaging. Integrate Azure ADFS.
• Developed implementation plans for Enhanced Mobile Devices: overlapping efforts to enhance mobile hardware, user experience, productivity, security, and organizational resilience while minimizing budget impact.

Houston, TX, US

• Provided direct Emergency Management support to executives during emergencies (Tax Day Flood, Hurricane Harvey, COVID-19, Winter Storm Uri)
• Implemented Everbridge emergency notification system to rapidly communicate with 17K+ employees and TCH-affiliated Baylor College of Medicine medical staff via voice, email and SMS. Integrated with Active Directory and.
• Led creation of automated COVID-19 metrics data feed to Texas Department of State Health Services and US Health and Human Services. Worked with 30+ stakeholders (physicians, nurses, administrative leaders, and.
• Supported Emergency Management activities: Hazard Vulnerability Assessments, staff training, and exercises (e.g. Evacuation, Mass Casualty, Decontamination, Active Shooter, Cyber, Ebola)
• Worked with PR/Marketing leaders to produce emergency preparedness articles and YouTube videos
• Supported Business Continuity Program: business process dependencies, business impact analyses (BIAs), response plans, communications plans, and exercises

Atlanta, Georgia, US

• After finishing Windows Workplace Project (below), operationalized project methods into everyday practice to better understand our software estate by adding IT and corporate data into Invesco’s InfraMI infrastructure.
• Added Windows 7 project Application Readiness Tracker (ART) data into InfraMI. Automated Extract/Transform/Load (ETL) of data into InfraMI from multiple sources including SharePoint/InfoPath with SQL Server Integration.
• Developed Software Packaging Request fsystem to track progress and facilitate workflow across Profiling, Software Compliance, Packaging, Hosted Apps (Citrix) and Operations teams. Integrated data into InfraMI
• Created Citrix Published Apps data feed for the ServiceNow CMDB to automatically relate packaging requests, Citrix Apps and ServiceNow. Integrated into InfraMI
• Supported numerous projects and operations by mining INFRAMI via ad hoc data analysis (Excel and/or with T-SQL queries), and formal reporting (SQL Server Reports created in Business Intelligence Development Studio or.

Atlanta, Georgia, US

• Project lead for global Windows 7 (W7) project with 8000+ end-users on 10,000 new virtual and physical devices. Led Profiling Workstream and leveraged data-informed approach to track W7 application readiness.
• Managed Windows 7 certification process for 1900 legacy apps including new policies and procedures
• Created Application Readiness Tracker (ART) system to track each application including criticality, ownership, business dependencies, certification status and completion dates for sub-projects to upgrade/replace.
• Created comprehensive view of software estate by integrating ART with SCCM, Citrix, Active Directory, PeopleSoft and other databases, enabling key project accelerators: o Identified unclaimed “orphaned” applications.
• Rationalized apps from 1900 down to 1200 applications (36% reduction) certified for Windows 7

Atlanta, Georgia, US

• Assumed management of two separate teams as part of re-organization. Investments Client Services supported business-critical disruption-sensitive Investments area (Invesco’s core business process) while Global Services.
• Implemented standardized policies and procedures across all Client Services teams
• Assisted with duties of peer managers during their medical and military leaves. Mentored Client Services supervisors with personnel development and employee discipline issues. Sent staff temporarily to other cities.
• In Business Recovery Away Team Manager role: Managed combined Client Services team and coordinated support with other teams at declared incidents (e.g. Tropical Storms/Hurricanes Dean, Edouard, Ike, and a Data Center.
• Developed new tiered method of managing systematic restoration and validation of all data center systems in combination with MIR3 notification system to automate the triggering of mass action and issue escalation
• Chaired Command Center using new tiered restoration method to coordinate response of over 100 people globally to restore systems within scheduled window for planned High-Risk Changes and as quickly as possible for.

Atlanta, GA, US

• After highly-integrated AIM in Houston and loosely-managed dispersed INVESCO merged in 1997, AMVESCAP consolidated to enterprise systems at the AIM Data Center. Managed team of regional Global Service Managers (GSMs).
• Deployed Merrin Financial Trading Platform to Hong Kong and Tokyo
• Learned, without documentation, and radically improved reliability and performance of Monitor app critical for moving intra-day and overnight trade data
• Migrated Monitor to AutoSys
• Facilitated consolidation to enterprise systems (Peoplesoft, Oracle, Autosys) while proactively preventing negative impact and improving supportability through continuous improvement
• Chaired Crisis Management meetings to facilitate communication and coordinate action. Activated Business Recovery plans as needed. Incidents included technology (down networks, failed servers, application issues).

Atlanta, GA, US

• Led and supervised my team’s support of all Investments (Equity/Fixed Income/Money Market Analysts, Portfolio Managers and Traders), Portfolio Administration and the firm’s senior executives including the President and.
• Planned and executed Windows NT 4.0 deployment to replace unstable NetTools OS for Investments clients who once endured multiple unexpected reboots daily and now able to stay logged in for weeks
• Managed IT aspects for Chief Money Market Investment Officer’s new Pittsburgh office. Scope included redundant T1's and routers, switched network, UPS power backup, NT server, multi-monitor NT PCs, flat-panel Bloomberg.
• Partnered with Equity Investments leadership, Facilities and IT teams in complex project to renovate the Equity Trading Floor including a new raised floor, UPS backup power, new network switches, and upgraded network.
• Supported the deployment and upgrades of Merrin Financial Trading Platform and Portia settlement systems
• Developed business recovery plans, assisted Investments, Portfolio Administration and Office of Chief Executive to develop business continuity plans, conducted maintenance trips, and led team effort at business.

Atlanta, GA, US

• Provided first-level IT Help Desk support for employees running customized version of Window 3.1 called NetTools on Compaq desktops and HP LaserJet printers with Novell Netware 3.x on Compaq Proliant file servers.
• Leveraged strong listening and troubleshooting skills to resolve IT issues presented to the Help Desk in a limited time and exercise good judgement to recognize when issue needs to be escalated up to the next level
• Initially on a year-long contract, but was converted to permanent hire after 6 months. At request of Investments business, moved to new role providing direct support for Equity Portfolio Management and Trading Desk

NPL was a full-service photographic laboratory which provided black and white, C41 negative and E6 positive color processing and photographic prints as well as digital imaging.Coordinated color digital imaging services provided by NPL's digital artists and technicians for clients (mostly Houston-based Fortune 500 corporations) requesting digital graphics.

Radio Television Film And Electrical Engineering

Education record