Focused, determined and results-driven Service and Aftermarket Sales, Operations, and Marketing Executive Manager with demonstrated success leading large aftermarket and service organizations within an equipment manufacturing environment. Proven history of transforming organizations into highly responsive and profitable companies. Effective leader and team builder that recruits, build, and retain top-performing service and aftermarket teams. Develops sales and marketing programs that deliver sales growth and effective customer retention. Proven techniques of process and program development focused on outstanding customer service and bottom-line profitability. Specialties: • Culture Change Agent & Process Improvement• Strategic Development and Execution• Sales Growth and Profitable P&L Management• Transforming Underperforming Organizations• Margin and EBITA Expansion• Merger and Acquisitions • Contact and CRM Implementation• Aftermarket Product & Program Development• Organizational Development• Analytics / Tracking & Reporting Metrics• Salesforce, AS400, Syteline & SAP
Listed skills include Product Development, Management, Strategy, Team Building, and 41 others.