Wayne Evering Email & Phone Number

Collegeville, Pennsylvania, United States

• Stabilized a struggling café with stagnant sales by improving Café Health (#1 May 2021), optimizing controllable profit (6% higher than budget), ensuring accuracy (100% May 2021) and normalizing food cost (2% lower.
• Responsible for financial operations in ROSnet ERP including short and long term plans, sales forecasting and P&L statements.
• Created Excel spreadsheet to assist with maintaining labor budget; a function not present within scheduling software.
• Utilize NCR for POS systems, Iris for payroll functions, UltiPro employee relations and HR management and Salesforce for catering client database.

• Responsible for maintaining accurate article level inventory in SAP to maximize sales, controlled costs, and meet and/or exceed profit goals.
• Receiving processes, product merchandising, planogram and labeling compliance, housekeeping
• Trained, coached and directed customer service associates; oversaw customer service and vendor relations.
• Managed a staff of 50+ people.

Exton, PA

• Fulfilled ticket orders over the phone for more than 50 venues around the US and Canada.
• Maintained a high level of customer service while handling up to 100 calls a shift.
• Processed purchases and provided information by navigating multiple computer screens.
• Assisted in on-call training of new hires on how to improve customer interactions.

• Maintained stock of inventory and ordered items for replenishment.
• Handled resets according to schedule, including deleted and new merchandise.
• Safely operated pallet jacks to unload inventory for efficient distribution.

• Assisted manager with recruitment, staff development, and staff evaluations to provide a positive team environment.
• Interacted with artist, record label, management, tour accountant and promotion team to keep an accurate and timely flow of will call, guest list, show, dinner, gospel brunch and other events.
• Used Excel for completion and distribution of accurate daily ticket counts; used Cobra for reconciliation and accounting of all ticket sales on day of show.
• Sell concert tickets in a high volume environment
• Build and reconcile shows in the TicketMaster system.

Non-Matriculated, Computer Systems Networking And Telecommunications

Diploma, College Prep

Activities and Societies: G&T Choir, Music Theory, School Band (Percussion)