Wayne Fambro Email & Phone Number

Chandler, Az, Us

Chandler, Az, Us

Scottsdale, Arizona, United States

As a Client Service Specialist I support all clients in our small business segment at different points in their life cycle with Indeed. As well as assist to maximize their accounts effectively to achieve their hiring goals

Columbus, Ohio, United States

Co Founder

Phoenix, Arizona, United States

Demonstrated empathy while providing customer support regarding their concerns• Deliver high quality customer support and customer satisfaction while solving inbound and outboundcustomer issues that were escalated• Work on both video based and phone based cases and resolve escalations• Perform root cause analysis and present findings• Highlight common themes within ticket types and issues to inform team lead

Phoenix, Arizona, United States

Enter Confidential Business to Business Data.• Identify, document, and input pertinent information into spreadsheets.• Manage and maintain effective record keeping, organized files to collect information for future use.• Recognize error and draft improvements to content in the external support center and internaldocumentation.• Generate Confidential Reports, and keep records of correspondences• Monitor Database, and audit records

Scottsdale, Arizona, United States

• Effectively solve customer inquiries via phone, SMS and email using CRM tool.• Hold a high bar for support when owning customer interactions.• Identify, document, and follow up with engineers on product bugs and features.• Advocate for customers by identifying trends in issues and suggesting improvements to processes,policies, and products.• Recognize error and draft improvements to content in the external support center and internaldocumentation.• Collaborate with members of other teams to root out answers and be a resource to teammates.Sent from my iPhone

Hilliard, Ohio, United States

I service all inbound Customer Service calls, early stage Collection calls, and initial early stage Lease End calls while providing premium customer service that is both accurate and efficient, leading to high levels of customer satisfaction through active engagement, issue resolution and promotion services and products that enhance the customer’s financing experience.I also actively promote the use of products and services that will help reduce costs or generate revenue i.e. einvoice, EasyPay, web site utilization, etc. Increase customer retention and support BMW Group sales when handling end of lease calls that fall within 120 to 90 days of maturity by promoting active dealer engagement, inspections, and mileage adjustments, as well as adhering to changes with privacy, authority matrix, policies and procedures.I'm Required to observe regulatory changes in regard to the Fair Credit Reporting Act and general compliance regulations as well.

Columbus, Ohio, United States

Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.

Computer Information Technologies, Professional It

High School Diploma