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Wayne Fambro Email & Phone Number
Sr Client Relations Specialist
at
Vensure Employer Solutions
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Sr Client Relations Specialist
Location
Phoenix, Arizona, United States
Company size
Who is Wayne Fambro? Overview
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Quick answer
Wayne Fambro is listed as Sr Client Relations Specialist at Vensure Employer Solutions, a company with 2130 employees, based in Phoenix, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Wayne Fambro.
Wayne Fambro previously worked as Client Optimization at Indeed and Co-Founder at Therapay Now. Wayne Fambro holds Computer Information Technologies, Professional It from Arizona State University.
Company email context
Email format at Vensure Employer Solutions
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Vensure Employer Solutions
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Profile bio
About Wayne Fambro
I have a solid grasp of hardware, network management, software, IT support, troubleshooting, system administration and problem-solving, which are key attributes to succeed. My degree equips me with the knowledge to handle diverse IT challenges and provide valuable support in various technological environments.Experienced Customer Service Specialist with a demonstrated history of working in the financial services industry. Skilled in Adjustments, Leadership, Customer Service, Email, and Problem Solving. Strong support professional graduated from Quaker Digital Academy Arizona State University and Google.
Current workplace
Wayne Fambro's current company
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Vensure Employer Solutions
9 roles
Wayne Fambro work experience
A career timeline built from the work history available for this profile.
Client Optimization
CurrentAs a Client Service Specialist I support all clients in our small business segment at different points in their life cycle with Indeed. As well as assist to maximize their accounts effectively to achieve their hiring goals
Jul 2024 - Present
Oct 2023 - Jul 2024
Earner Video Support
- Demonstrated empathy while providing customer support regarding their concerns
- Deliver high quality customer support and customer satisfaction while solving inbound and outboundcustomer issues that were escalated
- Work on both video based and phone based cases and resolve escalations
- Perform root cause analysis and present findings
- Highlight common themes within ticket types and issues to inform team lead
Nov 2022 - Jul 2024
Merchant Experience Partner
- Enter Confidential Business to Business Data.
- Identify, document, and input pertinent information into spreadsheets.
- Manage and maintain effective record keeping, organized files to collect information for future use.
- Recognize error and draft improvements to content in the external support center and internaldocumentation.
- Generate Confidential Reports, and keep records of correspondences
- Monitor Database, and audit records
Mar 2022 - Nov 2022
Customer Service Advocate
- Effectively solve customer inquiries via phone, SMS and email using CRM tool.
- Hold a high bar for support when owning customer interactions.
- Identify, document, and follow up with engineers on product bugs and features.
- Advocate for customers by identifying trends in issues and suggesting improvements to processes,policies, and products.
- Recognize error and draft improvements to content in the external support center and internaldocumentation.
- Collaborate with members of other teams to root out answers and be a resource to teammates.Sent from my iPhone
Nov 2020 - Feb 2022
Customer Service Specialist
I service all inbound Customer Service calls, early stage Collection calls, and initial early stage Lease End calls while providing premium customer service that is both accurate and efficient, leading to high levels of customer satisfaction through active engagement, issue resolution and promotion services and products that enhance the customer’s.
Mar 2020 - Sep 2020
Customer Service Representative (Level 2)
Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
Dec 2016 - Mar 2020
Scheduler
Sep 2015 - Dec 2016
2 education records
Wayne Fambro education
Computer Information Technologies, Professional It
High School Diploma
FAQ
Frequently asked questions about Wayne Fambro
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What company does Wayne Fambro work for?
Wayne Fambro works for Vensure Employer Solutions.
What is Wayne Fambro's role at Vensure Employer Solutions?
Wayne Fambro is listed as Sr Client Relations Specialist at Vensure Employer Solutions.
Where is Wayne Fambro based?
Wayne Fambro is based in Phoenix, Arizona, United States while working with Vensure Employer Solutions.
What companies has Wayne Fambro worked for?
Wayne Fambro has worked for Vensure Employer Solutions, Indeed, Therapay Now, Uber, and Doordash.
How can I contact Wayne Fambro?
You can use AeroLeads to view verified contact signals for Wayne Fambro at Vensure Employer Solutions, including work email, phone, and LinkedIn data when available.
What schools did Wayne Fambro attend?
Wayne Fambro holds Computer Information Technologies, Professional It from Arizona State University.
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