Wayne Frieslander Email & Phone Number

Manchester, England, United Kingdom

Travel Counsellor

Redditch, England, United Kingdom

Cruise specialist

Specialist cruise agency. World's highest rated cruise line, Silversea's top agency in the north of the UK. Business and First Class flights worldwide with, or without, a cruise. Travel Trust Association member (U6076) - Holidays through more than 400 tour operators catering for every pocket and taste.Association Of Cruise Experts member (4772).Business and First Class flights worldwide, with or without a cruise, on more than 130 scheduled airlines. Also offering special rates at more than 25,000 hotels worldwide.Just some of the many cruise lines that we do business with:- Azamara - Carnival - Celebrity - Costa - Crystal - Cunard - Delta Queen Steamboat Co - Disney - Fred Olsen - Hebridean Island Cruises - Holland America - Hurtigruten - Louis Cruise Lines - Mediterranean Shipping Cruises - Norwegian Cruise Line - Oceania – Peter Deilmann - P&O - Princess Cruises - Quark Expeditions - Regent Seven Seas - Royal Caribbean – St. Helena Line - Seabourn – SeaDream Yacht Club - Silversea - Star Clipper - Star Cruises – Swan Hellenic – Viking River Cruises - Voyages of Discovery - Windstar

One of the largest biscuit bakers in the UK

An International Management Consultancy servicing blue chip, public and private clients. Key sectors include Communications, Transport, Engineering, Travel, Retail Local Government and Education. Worked with Magnet Kitchens, the UK based kitchen and bathroom provider and changed contract terms eliminating customer complaints, reducing rework and improving margin.Incentivised clients to forward purchase by providing bespoke, personalised services, securing additional ongoing business for a prestige travel operation. Reviewed production standards at Jacobs Bakery reassessing product quality to minimise re-work and reduce waste by 20%.Cost SavingAnalysed costs in Surridge Dawson, a news and magazine wholesaler, and changed operating processes and systems on product despatch, saving around 15%.Worked with Babcock Engineering Group and Sir Alexander Gibb and Partners and reviewed workflow and contract methodologies to improve process efficiency and reduce costs.Conducted a full process review for the Belfast Telegraph reducing production and classified staffing, whilst improving efficiency and profitability by 18%.Business EfficiencyUsed TQM tools and systems to define simple operational processes and deliver efficiencies to gain competitive advantage within a luxury travel provider.Benchmarked operations against sector specialists and developed a strong knowledge base to give a small business competitive edge.Process ManagementConducted a review of the school meals process and system for a London based LEA and proposed a change to the existing service, which reduced product wastage.Client ManagementTrained the classified advertisement department of the Belfast Telegraph to use new operating systems.Trained and motivated management and supervisors in the CO-OP Retail business to take ownership of new improved processes.

A contract hire firm providing cost effective solutions in fleet management.

A vehicle leasing and contract hire firm providing fleet management solutions.

Full service travel agency offering bespoke travel arrangements.

A leading North America tour operator and retail travel agency providing tailormade and package holidays.

Education record

Diploma