CAREER OBJECTIVE:Position in Sales Operations to ensure the efficiency, effectiveness, and smooth operation of the Sales OrganizationSUMMARY: 20 years Sales Operations and Operations Management experience. Strong interpersonal and team building skills; ability to work with a diverse team and influence/ drive change. Excellent interpersonal, organizational, communication, written, client relationship skills, work effectively at all levels within the organization.  Effective business analysis, strategic/ tactical planning, problem solving and collaboration skills. Strong ability to manage multiple projects on time and within budget. Proven ability to automate manual processes increasing operational efficiency and profitability. Reputation to interpret and clearly communicate complex information to all levels of management. Possess a unique blend of operational and technical knowledge; able to see the big picture. Extensive experience in data mining and CRM using Salesforce, MS Excel, MS Access, and Cognos BI Tools. Highly motivated to reach revenue goals and company objectives. Strong technical aptitude for learning and adapting to high technology applications. Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues, and identifying department needs. Customer oriented, self-directed, ability to multi-task. Strong business acumen, problem solving, analytical and collaborative skills. Strong leadership skills and influential negotiation skills. Ability to develop reports/presentations and present to executive management. Specialties: AREAS OF EXPERTISE INCLUDE:Strategic/Tactical Planning Problem Solving Operational ImprovementProcess ImprovementRFP Processes Revenue Goal/Growth Attainment Process Analysis/RedesignBusiness Process ImprovementData Mining Customer Relationship ManagementProject Planning/Execution