Wayne Griffiths Ca, Mba Email & Phone Number

Toronto, On, Ca

Concord, Ontario, Ca

Clean Spaces. Protected Employees. Safe Patrons.Chemsyn is a leading provider of sanitation, disinfection and cleaning solutions servicing the Healthcare, Hospitality, Manufacturing and Retail industries. We offer a comprehensive range of commercial and institutional products and service solutions designed specifically for your facility. We are the only Canadian owner and operated Chemical Services Provider in Canada that offers 24/7 service response and coast to coast coverage.With an ownership team having 90+ years of industry experience, our driving force continues to be unparalleled Customer Service Excellence, Client Relationships built on trust, and extensive Product Knowledge and Expertise that serve your needs in today’s changing world.With branches across Canada, we’re ready to assist you!Ask us how at TOLL FREE: 1.833.888.2346 (CHEM) or email us at customerservice@chemsyn.comsee less

Consulting and Interim Executive services focused on the design, planning and execution of business growth strategies and identification & implementation of business optimization opportunities incl. business process & operations management transformation and optimization, organizational capability assessments and implementation plans & strategic sourcing/vendor negotiation strategies. Given the diversity of industries that I have worked in or supported over my career, my skillset would be ideally suited to Private Equity portfolio companies.

Burlington, Ontario, Ca

“Sorry no change?” tiptap is a touchless giving solution (donations & payments) for a new world. As the worlds smallest and most simple alternative for small cash transactions, we help those who rely on coins and small change as we move away from dirty money and to a cashless society. Accepting VISA, Interac, Mastercard, Discover, AMEX, Google Pay & Apple Pay and more... TipTapPay.comAs COO I have accountability for Technology, Product Development, Operations, Customer Care and Supply Chain

Toronto, Ontario, Ca

Disruptive Food start up and #1 Canada's Fastest Growing Companies in 2021 Link to Canada’s Top Growing Companies : www.tgam.ca/TopGrowing ) A new family of keto, low carb snacks that are ridiculously delicious, creamy, melt-in-your-mouth bars and shakes. Loaded with good fats, low in sugar (only 1-2g), keto friendly (4-5g of net carbs only), clean and wholesome ingredients. Gluten Free, Soy Free, Non-GMO, No preservatives or artificial anything, no sugar alcohol, Responsibly Sourced, Kosher. Accountabilities include Operations/Supply Chain, Finance & Administration and Human Resources• Building Sustainable Scale to Support unprecedented North American market growth - Re-engineered the supply chain, including contract manufacturing vendors, co-packing specialists, third party logistics, transportation providers and strategic sourcing, driving significantly lower product and service delivery costs, to support sales growth to over 4k retail doors in Canada and over 10k retail doors in the US in less than 24 months . Established close business partnerships with third party manufacturers that facilitated bringing new, innovative products to market in significantly compressed timeframes, while maintaining quality and regulatory discipline and controls. Oversaw the development of innovative in-house business solutions incl. collaborative planning and forecasting tools through to demand planning and packaging order management to ensure fulfillment rates in excess of 99%. Implemented enhanced financial planning and reporting metrics and tools incl. more robust Board reporting, while ensuring sufficient financing available to support business growth.

Toronto, Ontario, Ca

Markham, Ontario, Ca

Responsible for Business Operations and driving Citron's growth strategy, both organically and through acquisitions. Citron is a leading provider of washroom hygiene, pest control and warewashing services in Canada, the US and UK. Citron Hygiene is a portfolio company of Birch Hill Equity Partners.Accountability for field service, warehousing, inventory management, procurement and field service IT system design and implementation (Salesforce Field Services Lightning).• Rapid Business Growth both Organically and through Acquisitions - Created and executed strategy to create centres of excellence within a service model that developed and drove standard operating practices across the organization with regional/local operational in-field execution. Integrated three acquisitions across Canada and the US, including 4 facility relocations and supported rapid customer acquisition driven by a 6 fold increase in sales resources, which drove a tripling of revenue in less than 2 years.

Mississauga, On, Ca

Apple Express is an industry leader in providing corporate solutions to Tier 1 clients, under the broader scope of warehouse & transportation logistics, to a number of industry verticals, including Information Technology, Retail, Healthcare and e-Commerce. Apple’s network is capable of servicing 97% of Canadian businesses within 4 hours of their closest strategic stocking location.Full P&L accountability for Apple Express, incorporating 60 strategic stocking locations in Canada and the US.• Business Revitalization/Growth - Created and executed strategy that refocused the business on core target verticals, realigned organizational structure against clearly defined goals, created a culture of accountability and excellence in execution, re-engineered business processes, invested in innovative technology solutions, rebuilt damaged relationships with existing customers, revamped pricing models and secured new business. YOY revenue growth exceeded 12% with YOY profit growth of 30% achieved.

Toronto, Ontario, Ca

Managed 800 within customer experience operations (call centre), national account service management, reporting & analytics, including resource planning, change management, corporate customer satisfaction surveys (NPS), merchant boarding, quality assurance and customer profile maintenance functions.• Customer experience - Rejuvenated customer service experience by realigning and restructuring functional groups and recruiting new senior leadership. Oversaw establishment of a culture of accountability, redesigned knowledge tools, and enriched quality assurance. Developed service response playbooks, redefined staff scorecards and enhanced internal and customer related analytics and reporting. Front line customer service set new records, by exceeding service level targets for 14 consecutive months, with below budgeted complement and NPS improved annually since survey inception.

Toronto, Ontario, Ca

Employing over 350 in Canada, MSC is a leading provider of National break/fix services to the retail and government lottery sectors, within Canada and the leading distributor of payment solutions to retailers, VAR’s and ISO’s.P&L accountability for the independent subsidiary including IT/MIS, HR, finance, sales/marketing, operations (technical services, field services and supply chain) and payment solutions division.• Business turnaround - Orchestrated financial turnaround of loss making business acquisition. Created and executed strategy that streamlined business structure, renegotiated contracts, rationalized facilities, invested in enabling technology and secured new revenue. Consolidated revenues increased 11.2% CAGR since acquisition and double digit NIBT margins achieved in the year following acquisition and sustained, against a break even target, resulting in an enterprise valuation of over 7x the initial purchase cost within 5 years. Cost per device managed for Moneris reduced by 6.8% CAGR since first full year of ownership and exceeded customer service targets for 54 consecutive months.

Toronto, Ontario, Ca

• Business process optimization - Mobilized collaboration with stakeholders, identified and initiated review of end-to-end onboarding process and technology to address excessive onboarding times. Reviewed existing processes, defined optimum outcome, conducted fit gap analysis and prepared prioritized action plans, while balancing against competing priorities. Implemented detailed process and individual performance metrics. Reduced onboarding times from 10 - 15 days to <5 days for over 90% of applications. Reduced back office staff and improved application quality by over 50%. • Revenue generation - Led development of new sources of revenue after identifying opportunities in sales of receipt paper and supplies to merchants and contract terms for abuse/loss of rented equipment. Revenues in excess of $3.25 million p.a. generated, with a net income impact of over $2.5 million p.a.

Toronto, Ontario, Ca

• Exceptional negotiator - Pioneered professional procurement practices for POS and peripherals. Negotiated agreements within TCO framework and created an alternative supply network for peripherals. Achieved savings against historical capital budgets of >$100 million over 12 years, negotiated product performance compensation of >$6 million and reduced peripheral spend by >$1 million p.a.• Change management - Outsourced vendor - Initiated end-to-end review of POS Managed Services. Identified 50+ processes, contractual and billing gaps/deficiencies and developed targeted, corrective action plan, with clear milestones and metrics, to drive improvements in total cost to serve. This led to promotion to Director within probation period. Within 12 months, reduced billing errors and recovered over $500k, improved inventory accuracy and cycle times and eliminated capital asset stock-outs, while saving $2+ million in capital expenditure and recovering over $1 million in lost inventory. Increased customer service levels from the high 80% up to 95%.

Bryanston, Gauteng, Za

Largest diversified paper and packaging company in Africa, with operations throughout Africa and the UK• Innovation & resourcefulness - Selected to implement corporate procurement and supply chain function that had two previously failed attempts, to better leverage purchasing power excluding raw materials. Built a team from internal resources, defined procurement opportunity framework, gained executive buy-in, established two forums focused uniquely on supply chain and procurement opportunities. Leveraged expertise within team to assess opportunity, devised action plan and drove results. Realized annualized savings of $9 million in year, against 5 year target of $20 million. Achieved savings with a permanent staff of 5 versus 60 suggested by McKinsey.

Bryanston, Gauteng, Za

Managing 170 incl. Procurement, inbound & outbound logistics, demand management, production scheduling and customer service. Member of the Divisional Board of Directors.• Supply chain re-engineering - Created new supply chain function within a regionally diverse company with a complex value chain, incorporating waste paper collection, multi-site manufacturing and conversion, direct to retail distribution and exports. Reduced outbound distribution costs from 7% to 6.2% of revenue, integrated the acquisition of two major competitors with negligible increase in supply chain fixed costs and increased order fill rate across 600SKU’s from 88% to 95% while reducing inventories by 30%.• Export market development – Achieved a 30% price increase for products supplied to the Australian market, making export sales of spare manufacturing capacity profitable for the first time in the company’s history.

Bryanston, Gauteng, Za

Sandton, Gauteng, Za

Bryanston, Gauteng, Za

Bryanston, Gauteng, Za

Bryanston, Gauteng, Za

London, Gb

Master Of Business Administration (Mba), Strategy

Ca (Sa), Accounting

Bachelor Of Accounting, Accounting

Bachelor Of Commerce, Business & Accounting

Education record