This role has the direct responsibility for Officeworks distributed infrastructure landscape, which includes End User Computing Devices, Remote (site based) servers & UPS (Uninterruptible Power Supply), Printers, Scanners & Copiers, Microsoft and Security Technologies, Microsoft Cloud Computing and Network Infrastructure. This role deliver’s strategic direction, analytical leadership, and engagement across multi-functional teams in a highly matrixed environment, with a focus on the design, development, and deployment of Microsoft technologies. This role leads 4 distinct teams. Hardware Co-ordination End User Computing.Microsoft Server and Securities.Networking and Infrastructure. One of the primary purposes of this role is to enable the systematic and consistent approach toward the management of end user computing devices, Microsoft Infrastructure Software, and security applications. Ensure the development of a repeatable and transparent approach to the procurement and deployment of new store hardware and store technology updates. Enable the team to contribute to the development of consistent operational process across the IT function. Lead the creation of task automation and new platform features that are aligned with Officeworks’ enterprise and domain architecture. Oversee that the Disaster Recovery Plans are maintained in such a way that they will function as intended during actual disaster scenarios.

A newly created role which is responsible for the creation, management and delivery of all Information, Digital & Technology (ID&T) services to the Business and Government business unit. Responsible for transforming / innovating the sales / services experience for the small business, enterprise and government teams. Deliver strategic direction, analytical leadership and engagement across multi-functional teams in a highly matrixed environment, with a focus on the design, development, and deployment of ecommerce, identity, and logistic solutions. This role helps to define, shape, refine, estimate and validate ideas into tangible, fully aligned initiatives, which are then guided through investment governance to obtain funding approval.One of the primary purposes of this role is to become the “trusted advisor” for the Business and Government business unit of seven general managers. Through engaging, building and fostering relationships across a complex stakeholder landscape including architecture (technology & business), portfolio delivery, security, operations, and external vendors and service providers. Given the differing scale and maturity of ideas in this portfolio, Wayne and team conducted capability maturity assessments, and routinely produced other deliverables such as investment briefs, customer journeys, user stories, business requirements, functional & non-functional requirements, and contributed to business cases. • Led the strategic review of the enterprise CRM platform (SalesForce), engaging with senior leaders (EGM/GM) and external vendors to isolate key business priorities, and propose a roadmap to deliver them.• Direct management and recruitment of 10 staff and matrixed support and delivery teams. • Direct support of 7 General Managers and 1 Executive General Manager. Focus on internal supporting systems through to customer facing solutions.• Worked with management teams to focus IT on optimum support of business objectives

Competently managed a team of 10 associates responsible for creating solutions and RFP responses for managed logistics and outsourcing proposals across Australia. Provided active functional pre-sale solution support focusing on early sales cycle, business engagement, sales strategy development, commercial negotiations and successful sales and business outcomes. Harnessed astute analytical capabilities and perceptive operational requirements for the development of industry focused solutions across retail, supply chain logistics, and manufacturing verticals.Lead a cross functional group of managers and professionals across the organisation to deliver capability in the design of non-standard, complex solutions and related services across enterprise and government customers. This includes oversight and accountability for the governance and resourcing required to support solutions development. The role leads teams across product/digital/industry and solutions consultants on both current and emerging markets in the delivery of solution development with the primary focus of driving growth in our business.Achievements: • Led solution teams consisting of logistic SMEs, service designers, systems designers, financial analysts, and other SMEs delivering solutions and ultimately full RFP responses, financials, and contracts. Briefed executive sponsors on solutions particularly with respect to risk and mitigation.• Supported contract negotiations particularly with respect to implications of technical or SLA changes as well as Intellectual Property concerns.• Worked with management teams to focus solutions team on optimum support of business objectives.

Spearheaded highly skilled team of 55 members across 11 countries, including Australia, India, China, and Japan. Responsible for creating all solutions and RFP responses for major proposals led from the Asia Pacific region; directly supported the sales teams throughout the pursuit through closure.Exhibited natural technical leadership skills across the Asia Pacific region aimed at designing, creating, and implementation of core technologies, software packages and vertical solutions, ranging from wireless networking, security, android, IOT, cloud, SAAS, prinitng and advance data capture technologies, Microsoft and Android software platforms, mobile computing devices and RFID solutions. Tackled the evolving challenges towards proposing industry focused solutions within retail, transportation and logistics, hospitality, manufacturing and healthcare verticals. Achievements: • Senn Delany culture certified facilitator trained over 1000 staff on culture change.• Examined, measured, and sustained 0% staff turnover over in 5 years.• Led solution teams consisting of service designers, systems designers, financial analysts, and other SMEs delivering solutions and ultimately full RFP responses, financials, and contracts. Briefed executive sponsors on solutions particularly with respect to risk and mitigation.• Supported contract negotiations particularly with respect to implications of technical or SLA changes as well as Intellectual Property concerns.• Recruited, trained and led a team of senior IT solution architects. Conducted training and development for personnel in the Americas, EMEA and Asia Pacific regions.• Worked with management teams to focus pre-sale and technical solutions team on optimum support of business objectives.• Accomplished public speaker with extensive marketing, conference and C-Level engagement.

Technical leadership across Asia Pacific to develop, design and deploy core mobility technologies and vertical solutions, ranging from wireless networking, security, and advance data capture technologies, Microsoft and Android software platforms, mobile computing devices and RFID solutions. Develop Industry focused solutions across retail, transportation and logistics, hospitality, manufacturing and healthcare verticals. Directly manage a team of 50 people across Asia Pacific.

Technical leadership across Asia Pacific and Middle East to develop, design and deploy core mobility technologies and vertical solutions, ranging from wireless networking, security, and advance data capture technologies, Microsoft and Android software platforms, mobile computing devices and RFID solutions. Develop Industry focused solutions across retail, transportation and logistics, hospitality, manufacturing and healthcare verticals. Directly managed a team of 55 people across Asia Pacific & Middle East.

Direct management of Pre-Sale Engineering teams across Australia and New Zealand, Direct Management of Technical Architects across Vietnam, Indonesia, Philippines, Thailand and India. Our team is responsible for the end to end solution design for all our corporate and government customers. We are responsible for the Industry technical business consulting and design across Australia, New Zealand, Vietnam, Indonesia, Philippines, Thailand and India. We are responsible for positioning technology and solutions into our customers businesses to satisfy their business needs.This team is responsible for Radio and Wireless Network designs, Mobile computing solutions and software application support. From customer requirements gathering to business review and process re-organisation. Directly managed a team of 25 people.

Direct management of Pre-Sale Engineering teams across Australia and New Zealand. Our team is responsible for the end to end solution design for all our corporate and government customers. We are responsible for the Industry technical business consulting and design across Australia and New Zealand. We are responsible for positioning technology and solutions into our customers businesses to satisfy their business needs.This team is responsible for Radio and Wireless Network designs, Mobile computing solutions and software application support. From customer requirements gathering to business review and process re-organisation. Directly managed a team of 16.

Direct management of the team of Pre-Sale Technical Architects across Australia and New Zealand. Additionally Responsible for the Industry technical business consulting and design within ANZ. Responsible for positioning technology into our customers businesses to satisfy their mobility needs.

I directly managed a team of 5 Pre- Sales Technical Architects in Melbourne and Perth. Additionally I am responsible for technical business consulting and design. I am responsible for positioning technology into our customers businesses to satisfy mobility needs. I understand our product portfolio extremely well.

Responsible for the development of the ANZ Mobile Computing Strategy and development. This role encompassed both commercial and technical duties, Development & Mentoring of the Mobile Computing Technical Team, Sales Program Development, Sales Force Awareness & Positioning Training, Channel Partner & Distributor development and training.

Managed all training infrastructure and operations for Asia Pacific Region. Build and maintain the company training Material. Deliver and customize up-to-date training for partners, customers, and associates.

Solution design and implementation, technology evangelism, global account responsibility, support liaison, partner education and training.This position is the customer-facing aspect of the technology side of the Motorola Enterprise Mobility business: I take a solution to replicability before handing it off to our support organisation

This dual role required management of all PC’s and the provision of training and support for all users, coupled with controlling and interpreting stock flows from over 100 company stores.• Setting up of all new PC's and installation of software. • Support for all users, both hardware and software.• Management of four stock take teams. • Investigation and reporting of regular stock takes on 100+ company stores. • Production of various management reports detailing stock usage, sales and profit/loss details.

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