Wayne Haw Email and Phone Number
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Experienced Cloud Customer Success Partner, Programme Manager, Business Systems and IT Manager, specialising in SAP with a sound financial and business background. Results and big picture focussed while maintaining a business focus.Skills include Cloud Customer Engagement, Customer Success and Renewals, Business Transformation, IT Management, Programme Management, Architecture, IT Strategy, Project Management, Business Process Management, Consulting, Relationship Management, Business Development, Operations Management, Change Management, Service Delivery, Financial Management, Risk Management and Auditing.Over 20 years SAP experience including Cloud, full lifecycle implementations, upgrades, architecture, production support and client partnerships.Industries experience includes international corporate to small enterprise, automotive, cable manufacturing and distribution, consulting, retail, fleet management, insurance and financial services.
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Regional Director, Cx Customer Success Middle East And AfricaSap May 2024 - PresentJohannesburg, South AfricaLead the Middle East and Africa CX Customer Success team, understanding customer business priorities, targeting solution adoption, consumption, and expansion, providing continuous value realization, the best outcomes, and references. -
Sap Digital AmbassadorSap Oct 2018 - PresentJohannesburg Area, South AfricaAs a Digital Ambassador I am part of a global community of employees whose mission is to enable customers to become Intelligent Enterprises
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Sap Customer Experience (Cx) Specialist Customer Success Partner (S-Csp)Sap Jan 2022 - May 2024Johannesburg, South AfricaAs a SAP CX Specialist Customer Success Partner (S-CSP) I proactively engage with assigned customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle, with specific emphasis on ACE (Adopt, Consume and Expand). We help customers achieve business outcomes by engaging as a trusted advisor to the customer’s senior executives within a customer’s buying centre and aligning with the right customer LoB executive(s) for each stage of the customer’s transformation.Activities include customer value realization, customer’s business goals, relationship management, business impact (KPIs) measurement, entitlement consumption, feature/function consumption and renewal substantiation.
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Sap Customer Experience (Cx) Customer Engagement ExecutiveSap Mar 2019 - Dec 2021Johannesburg Area, South AfricaSAP Africa Customer Engagement Executive (CEE) for SAP Customer Experience (CX) Cloud solutions.The CEE is an executive-level SAP cloud resource responsible for customer success, satisfaction, solution adoption, and reference-ability. The CEE is the customer's strategic advisor and voice within SAP. The CEE proactively partners with customers each step of the way to foster the adoption of the SAP cloud solutions to help achieve value realization.
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Senior Customer Engagement ExecutiveSap Ariba Sep 2017 - Mar 2019Johannesburg Area, South AfricaCloud Customer Engagement Executive as part of the Africa SAP Ariba Customer Value Organisation. This role is involved from pre-sale throughout the Customer lifecycle, managing the Customer relationship with detailed responsibilities to ensure that Customers achieve optimal value from SAP Ariba at every stage of their journey. This is achieved by driving adoption and value realisation, including delivery of value for both supplier and buyer Customers on the Ariba Network, the world’s largest business network. -
Quality Director - AfricaSap Jul 2014 - Oct 2017Johannesburg Area, South AfricaAs Quality Director for the SAP Africa Market Unit, responsibilities include:• To proactively support excellence in the customer engagement lifecycle including mitigation of known risks internally as well as with our customers and partners, this includes programmes such as Secure Customer Success;• To increase customer satisfaction in leading de-escalations whilst protecting profitability and supporting growth;• To continually drive change that ensures that SAP delivers on its promise thus promoting SAP as the quality brand.
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Business Transformation ConsultantSap Jan 2014 - Jul 2014Johannesburg Area, South AfricaBusiness Transformation Manager and Programme Manager, including SAP Value Partnerships, Programme Management, SAP Customer Centres of Expertise, Advisory Services and Escalation Management.
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Programme ManagerSap Jan 2013 - Dec 2013Johannesburg Area, South AfricaJourney Programme Manager and Client PartnerSAP BankingSAP Services / Consulting
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Sap Practice Delivery ExecutiveIbm Nov 2011 - Jan 2013Johannesburg Area, South AfricaResponsible for the IBM SAP Practice in South AfricaDelivery Executive for SAP ClientsSAP Banking Champion for MEASupporting Go To Market across Industry and Service LinesSAP Delivery ExcellencePeople ManagementPractice ManagementClient Account ManagementCommunity participationSubject Matter Expert -
Business Transformation ServicesSap Jun 2010 - Nov 2011Johannesburg Area, South AfricaPrincipal Business Transformation Consultant.Business Transformation Principle for SBSA Value Partnership.IT Transformation Services with Business Consulting for Field Services at SAP Africa.
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Head Of Sap Centre Of ExcellenceLiberty Group Sep 2009 - Jun 2010Johannesburg Area, South AfricaManage the SAP Centre of Excellence within Group IT Enterprise Applications at Liberty Holdings Limited, part of Standard Bank South Africa.Areas include: - SAP - FI/CO, HCM, BW, Business Objects, Real Estate, SRM, MM, SEM-BPS, Basis, Workflow, Enterprise Portal - Hyperion - HFM - IT Controlling - Enterprise Applications Service Management - SAP Programme Management - People Development -
Programme And Service Manager : Enterprise ApplicationsLiberty Life Nov 2008 - Sep 2009Johannesburg Area, South AfricaResponsible for Programme and Service Management at Liberty Group Information Technology : Enterprise ApplicationsEnterprise Applications include SAP systems and Business InteligenceSAP ECC (FI/CO, HCM, Real Estate, PS), SRM, eRecruit, BW, SEM-BPS, Business ObjectsBusiness Inteligence Infosphere
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Ams Service Delivery ManagerSappi May 2008 - Oct 2008Johannesburg Area, South AfricaSAP Support Team Manager - Outsourced to Bytes Systems Integration -
Sappi Service Delivery ManagerBytes Technology Group May 2008 - Oct 2008Johannesburg Area, South AfricaService Delivery Manager for Sappi SAP Outsource Account -
Consulting ManagerAccenture Apr 2007 - Apr 2008South AfricaConsulting Manager for Products - Automotive PracticeClients included:-DaimlerChryslerToyotaVolkswagenNissanEdcon ITSouth African Revenue Servcies -
It ManagerMercedes-Benz South Africa Jul 2003 - Apr 2008Pretoria Area, South AfricaIT Manager : Business Consulting - Sales and MarketingShared Services IT Division : Finance, Sales and Marketing - DC Financial ServicesIT Manager : Business Advisory and Operations ManagementIT Manager : Integration -
Business Systems ManagerAberdare Cables Jun 1999 - Jul 2003Johannesburg Area, South AfricaAssistant Group IT ManagerSAP Project Manager -
Group Informations Systems ConsultantAltron Apr 1996 - May 1998Johannesburg Area, South AfricaGroup Investigative AccountantGroup Information Systems Auditor
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Audit SeniorB Spanner Accountants And Auditors Jan 1992 - Mar 1996Johannesburg Area, South AfricaTrainee AccountantAuditorAccountant
Wayne Haw Skills
Wayne Haw Education Details
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Auditing, Accounting, Business Economics, Accounting Information Systems -
Springs Boys High SchoolMatric -
Accounting Technicians South AfricaPlatinum Member - M-At(Sa)
Frequently Asked Questions about Wayne Haw
What company does Wayne Haw work for?
Wayne Haw works for Sap
What is Wayne Haw's role at the current company?
Wayne Haw's current role is Passionate about customer engagement and helping customers adopt and expand their SAP CX solutions to achieve value from their investment..
What is Wayne Haw's email address?
Wayne Haw's email address is wa****@****ica.com
What is Wayne Haw's direct phone number?
Wayne Haw's direct phone number is +277639*****
What schools did Wayne Haw attend?
Wayne Haw attended University Of The Witwatersrand, Springs Boys High School, Accounting Technicians South Africa.
What are some of Wayne Haw's interests?
Wayne Haw has interest in Theatrefamily Time, Fly Fishing, Computers, Geocaching, Gadgets, Gardening, Outdoors, Whiskey, Cheese, Geocaching Wine.
What skills is Wayne Haw known for?
Wayne Haw has skills like It Strategy, Sap, Enterprise Software, Business Transformation, Business Process Improvement, Program Management, Business Intelligence, Integration, Sap Implementation, Enterprise Architecture, It Transformation, Management.
Who are Wayne Haw's colleagues?
Wayne Haw's colleagues are Michael Izzi, Yurii Oleksiievych, Anderson Wold, Ayman Shihata, Paul Geesaman, John Grooms, Heba Alhimairee.
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