Wayne Holmes Email & Phone Number

Mitchellville, MD, US

• Supports users of the Microsoft network by dealing with day-to-day network problems and or questions as needed, including as needed 24 x 7 on-call support.
• Supports project implementations, installations, and technical systems through research, operational monitoring, and collaborating with vendors as directed, and appropriate
• Supports day-to-day monitoring/updating of systems including but not limited to Servers, Active Directories, Applications, and data backups.
• Responsible for technology asset management including but not limited to desktop computers, laptop computers, monitors, printers, peripheral devices, and software.
• Assists with the discovery of technology (old and new) related to the Senior Living industry; including research, testing, and implementation as necessary to achieve organizational goals.
• Administrative tasks including but not limited to completing compliance training and other required tasks.

Mitchellville, MD, US

Macquarie Park, New South Wales, AU

• While continuing to provide all Information Technology Support Specialist duties and services I have assumed the role of IT – Manager for North America. Providing expanded support and management duties to all of the.
• Responsibilitieso 24/7/365 Helpdesk Supporto Management of all IT Hardware and Software within supported countrieso Administration of Office 365o Azure Administrationo Network Administration, connectivity, and security.

Macquarie Park, New South Wales, AU

• US Based, IT Support Specialist. Supporting Multiple countries and Time Zones. UK, EMEA, Germany, Japan, Canada, US, AU. Remote and On-Site support for all computer hardware and software. IT Project Management
• Provide good customer service by responding to and resolving internal IT helpdesk tickets.
• Monitor and maintain on-site IT computer systems services, equipment and infrastructure.
• Procure and install software, computers or peripherals in accordance with approved specifications.
• Collaborate with the Corporate IT team to meet helpdesk operations SLA.
• Manage escalations, priorities and business impacts arising from unplanned IT incidents.

Bloomington, Indiana, US

Support of End User Computers and Devices in a high paced Health Care Environment. Support of multiple remote Offices and Hospitals throughout the Central Indiana region. Install Configure and support of computer peripherals including Printers, Scanners and Monitors. Providing on-call after-hours support for hardware, software and configuration.

Noida, Uttar Pradesh, IN

Windows 2000, 2003 & 2008 Server Administration.Symantec Endpoint Protection Management Server for 300+ Network Computers Running SEP versions 11.05 to 12.1.4013 and constant upgrades as new versions release.Windows Server Update Services (WSUS) Management - Download and testing of new windows updates. Transmission and installation management of new.

Associates Degree in Computer Information Technology

Visteon Plant - Bedford, Indiana Local Plant I.T. LEAD Administrator of 9 UNIX and 3 Windows based serversServer backups using NETBACKUP SoftwareInstallation of Server updates and patchesFull Time User, Computer and Plant Operations Support. Diagnostic and Repair of Windows 98 and Windows XP/Sp2 Repair and Configuration of MS Office 2000/2003/2007 Setup of.

Van Buren Township, MI, US

Desk side support for Visteon manufacturing plant. Supporting 1000 users and 600+ desktop computer systems and accessories. Full Time User, Computer and Plant Operations Support. Diagnostic and Repair of Windows 98 and Windows XP/SP2. Repair and Configuration of MS Office 2000/2003/2007 Setup of Plant Proprietary Software used for Part label scan and pack.

Managed and Trained 2 Technicians while performing hardware and software diagnostics, service and support, resulting in high customer satisfaction. Configured and Installed 10 Windows NT4.0 and Windows 2000 Servers and Networks. Provided addressing and Configuring of all users' client computer systems. Networks included wired and wireless configurations.

Supported proprietary software for managing the County Clerk office, Sherriff Department, Prosecutor and Public Defenders offices.Managed 500+ Network Client Computer Systems and 700 Users.Provided support to all county clerk and judicial services personnel.Supported network troubleshooting and resolution, user training on assorted Microsoft products and.

Associate Of Arts And Sciences (Aas), Computer Information Technology

Associate Of Arts And Sciences (Aas), Computer/Information Technology Administration And Management

Diploma, General