I manage the social media platforms on Facebook, Twitter (X), LinkedIn, Youtube and Instagram

Co-founded organization to provide strategic and tactical direction to 600 member professional society representing 30K knowledge management professionals in 28 countriesServe as business partner liaison to implement collaborative KM technologies on web site www.kmpro.org; addressed communication challenges within the organizationManage member services arena; respond to questions and resolve problems; provide training on collaborative tools, and develop user groups and listservServe as VP of Technology for DC chapter and KMPro Board of Directors

Managed all administrative, technical, marketing and operations aspects of one of largest Methodist churches in northern Virginia; implemented many operational improvementDesigned new website and developed a cadre of content managers to work with it; created, implemented, and trained on use of various collaborative tools; trained webmaster; updated employee user manual Built online communities of interest to allow for greater communication among membershipCoordinated and wrote content for a weekly e-newsletter for parishioners; managed distribution and moved 60% of users from paper to e-mail distribution; created e-mail blast opt-in communication tool

Vice Chair, Marketing and Communications, Colonial District, National Capital Area Council of Boy Scouts of AmericaCreated monthly newsletter, assisted in design of NCAC website and Colonial District content, provided scout leaders with resources to be effective and media contact information to promote scoutingPresented Tommy Thompson Award for service to scouting.

Developed and implemented National 4-H Council’s Information Technology strategic planFacilitated technology components of program rollout for youth initiatives including Youth in Governance, Anti-Smoking, and Bridging the Digital Divide Led redesign of 4-H website and retooled Information Systems department providing technical support and business consulting for staff of 200 running national programs at 4-H Chapters in 3,200 countiesManaged on-site call center of 15-18 people; helped manage call center forecasting to include call times, call volume, and wait times; trained staff on how to diagnose and resolve customer issuesProvided network and application support for 12 server fiber optic networkTrained, empowered and nurtured cross-functional team of web content authors; assisted with site layout and user interface; added metatags and developed other techniques to improve optimization of web siteCo-authored MIS and Customer Service manualsManaged $500K operating budget and $600K capital budget

Developed strategic plan, transformed technology infrastructure and established international standards to enhance DMV operations and customer service across the United States and CanadaCreated model practices to improve operational performance resulting in reduced call volume and increased online transactionsDirected and facilitated international initiative to enhance IT and customer service performance within Motor Vehicle Administrations across U.S. and Canada, establishing best practices across the organization Coordinated with systems development team for sharing of driver and vehicle information in order to implement international standards for data sharingManaged $500K departmental budget

Created and managed the first centralized Information Center for the American Red Cross Headquarters, providing centralized hardware/software acquisition, installation, training and support for 1,600 Headquarters staff and 3,200 Red Cross chapters and blood centers across the nation.