As a Director of Engineering, I was responsible for working with executive staff to develop new strategies, as well as to make changes to existing ones. The goal is to reduce unnecessary cost, reduce the amount of time it takes for the engineering team to complete projects and grow the organization. Evaluating schedules, quality assurance procedures and new releases in order to assess their value. Since the end goal is to ensure that the engineering process runs smoothly, these… Show more As a Director of Engineering, I was responsible for working with executive staff to develop new strategies, as well as to make changes to existing ones. The goal is to reduce unnecessary cost, reduce the amount of time it takes for the engineering team to complete projects and grow the organization. Evaluating schedules, quality assurance procedures and new releases in order to assess their value. Since the end goal is to ensure that the engineering process runs smoothly, these developmental processes must be examined systematically and carefully so that the positive and negative aspects of each one can be properly weighed. Being able to understand, interpret and analyse complex sets of data. This can include the analysis of profits, losses, gross margin, operating income, assets, revenue, cost of goods, liabilities and more. This analysis helped me and the rest of the executive staff identify problems, come up with solutions and consolidate resources. Show less

For several years I lead the small but rapidly expanding development team. Focusing on adding features and enhancements to key migration products, managing multiple priorities and with an agile development framework empowering developers and QA resources to produce world class products.I was also responsible for the Support / Customer Experience Team. I had to grow this team in parallel with the role as head of development for a time, before focusing completely on the Customer… Show more For several years I lead the small but rapidly expanding development team. Focusing on adding features and enhancements to key migration products, managing multiple priorities and with an agile development framework empowering developers and QA resources to produce world class products.I was also responsible for the Support / Customer Experience Team. I had to grow this team in parallel with the role as head of development for a time, before focusing completely on the Customer Experience aspect of the business. Making sure products worked well, issues identified quickly and driving customer situations to resolution were day-to-day work for Wayne for three years. Working globally with consultants, support Ninjas, developers and product managers it was my responsibility to ensure customers were satisfied.I was a member of the senior management team and was involved in making key business decisions about product futures and markets to enter. As a member of the team I had to work with other members of management to ensure the success of QUADROtech. Show less

Ensuring that the requirements brought by product management are verified, and optimization is done where possible to shorten development cycle as well as drive down the cost.Manage the team assigned to a product, which include both Architecture and product development resources as well as support. Co-operate with other Product Owners to ensure an overall balance in resources.Operational management responsibility for the people assigned to a product. This includes time… Show more Ensuring that the requirements brought by product management are verified, and optimization is done where possible to shorten development cycle as well as drive down the cost.Manage the team assigned to a product, which include both Architecture and product development resources as well as support. Co-operate with other Product Owners to ensure an overall balance in resources.Operational management responsibility for the people assigned to a product. This includes time registration, handling of resource shortage and escalation of issues. Show less

Upon joining VCare I was asked to understand Credit Suisse infrastructure, analyse their environment and design a solution that suited there legal and technical requirements for journaling the current Exchange and mail backbone. The solution was then implemented and then handed over to the production team.

As a member of the Engineering Support Team, I am part of the product development group, addressing difficult technical product questions or resolving elusive technical problems and working with development on fixes and enhancements.I attend Functional Design Reviews and provide input to Development and QA during the development cycle of futurefunctionality releases, and advise on best practices and changes in order to identify potential product difficulties/limitations and increase… Show more As a member of the Engineering Support Team, I am part of the product development group, addressing difficult technical product questions or resolving elusive technical problems and working with development on fixes and enhancements.I attend Functional Design Reviews and provide input to Development and QA during the development cycle of futurefunctionality releases, and advise on best practices and changes in order to identify potential product difficulties/limitations and increase supportability of the end product.I am involved in reviewing Transfer of Information material, Hotfix information; product updates/core documentation, and best practice documents. I am also involved in a lot of User Centric Design Feedback due to my extensive knowledge on End User use and due to my fast Enterprise Vault Installation experience.I also assist Technical Support Back Line in resolving more challenging customer issues, and increasing Tech Support understanding of the product. Show less

My main duties include liaising with customers in order to understand their existing infrastructure, to analyse their necessary investment in Enterprise Vault and design a solution that suits the clients’ requirements. The solution would then be implemented and then handed over to the support team. I have an excellent understanding of Microsoft Exchange (5.5, 2000 and 2003), Microsoft SQL Server, Windows Server, Active Directory, Enterprise Vault, Networks, Storage Devices (SAN / DAS /… Show more My main duties include liaising with customers in order to understand their existing infrastructure, to analyse their necessary investment in Enterprise Vault and design a solution that suits the clients’ requirements. The solution would then be implemented and then handed over to the support team. I have an excellent understanding of Microsoft Exchange (5.5, 2000 and 2003), Microsoft SQL Server, Windows Server, Active Directory, Enterprise Vault, Networks, Storage Devices (SAN / DAS / NAS / HSM / Filers) from various hardware suppliers.I have developed a good insight into the consequences of using clustering (Microsoft Cluster Server / VERITAS Cluster Server for either Enterprise Vault or Microsoft Exchange. VMWare (ESX / GSG) is also a very strong skill I have. Building relationships with customers, I also occasionally have to work with support on complicated cases and with Pre-Sales on some of the much bigger deals. Show less

Responsible for the management and development of the system administrators and technicians, the job involved identifying training needs, assessing learning along with conducting training for system administrators and giving feedback accordingly. Managing administration processes (ensuring personal documentation was submitted in a timely fashion, monitoring of e-mail, web access etc) and finance aspects (eg mobile phone transactions, auditing of itemised billing, control of salary inputs… Show more Responsible for the management and development of the system administrators and technicians, the job involved identifying training needs, assessing learning along with conducting training for system administrators and giving feedback accordingly. Managing administration processes (ensuring personal documentation was submitted in a timely fashion, monitoring of e-mail, web access etc) and finance aspects (eg mobile phone transactions, auditing of itemised billing, control of salary inputs, travel allowances and stationery expenditure) were also major components of the daily routine.In addition, customer satisfaction was a large part of the Technical Manager role. This involved arranging and executing meetings, forwarding trade contact reports to line managers, completing logged calls and setting objectives for technicians. Show less

Responsible for the administration of the Council for Medical Schemes network, duties included managing servers (installing and maintaining Squid Proxy Server, Windows 2000 Advanced Server, Windows 2000 Server, Exchange 2000, SQL 2000 Enterprise Edition, Internet Information Services, Veritas BackUp EXEC 5.5), configuring and monitoring CheckPoint Firewall-1, maintaining login scripts, installing and maintaining system policies and backing up all user data and exchange mailboxes. Additionally… Show more Responsible for the administration of the Council for Medical Schemes network, duties included managing servers (installing and maintaining Squid Proxy Server, Windows 2000 Advanced Server, Windows 2000 Server, Exchange 2000, SQL 2000 Enterprise Edition, Internet Information Services, Veritas BackUp EXEC 5.5), configuring and monitoring CheckPoint Firewall-1, maintaining login scripts, installing and maintaining system policies and backing up all user data and exchange mailboxes. Additionally the job involved managing end-user support (executing logged calls etc) and managing hardware such as installing and configuring both CISCO 2600 and CISCO switches. Show less

Responsible for maintaining customer networks, the role involved managing and maintaining servers including Windows 2000 Server, Windows NT4 Server, Windows 2000 Workstation, Windows NT4 Workstation, Windows 98, Exchange 2000, Exchange 5.5, SQL 2000 Enterprise Edition, Internet Information Services, Proxy 2, maintaining login scripts, installing and maintaining system policies, backing up and designing networks.