Wayne J Hickey Email & Phone Number

Portland, OR, US

Wilsonville, Oregon

• Concentric is a national consulting firm focused on developing and implementing solutions to help businesses become more profitable. Represented by a cadre of Solution Partners with experience in many industries and.
• With principal responsibility to develop strategic sales and marketing plans, define organizational presence, and position company to be a proactive partner to a nationwide network of professional business consultants..
• By using extensive customer relations, training, and process improvement experience, was able to strengthen a client-driven, quality-focused sales experience resulting in increased sales – and a more professional.

Lake Oswego, Oregon

• Holiday Retirement is the premier provider of Independent Living and Assisted Living communities throughout the United States and Canada. We are in the business of providing security, comfort, and value to seniors.
• We, as a team, are always looking to improve the life experience of our residents and the work experience of over 11,000 field employees that we interface with on a daily basis. My team developed an extensive support.
• Using extensive experience in customer service, training, and problem solving - plus in-depth working knowledge of most general business disciplines - to continually improve a customer-focused support program and, by.

Salem-Albany-Eugene-Roseburg

• Overall responsibility for regional operations and customer service, including Facilities management, Sales and Marketing, and Human Resources in Western Oregon (Salem-Albany-Eugene-Roseburg).
• Established a regional sales and marketing campaign targeting outside commercial business that resulted in a 20% increase in overall sales volume. Hired and trained sales personnel. Assisted sales staff with sales.
• Reorganized two service centers and expanded geographic area of operations. Built out a new 18,000 sq ft warehouse. Managed all warehouse and operating units, 50 employees, 5 direct reports. Installed stringent OSHA.
• Improved customer satisfaction ratings, increased staff performance levels, implemented new training programs. Supervised call center, customer service follow-up, and dispute resolution. Reviewed staff competencies and.

Coburg, Oregon

• Developed and implemented corporate-wide customer relations and warranty administration policies. Introduced the “every customer contact is another sales opportunity” concept. Improved performance of the national.
• Reorganized customer and dealer call centers for greater efficiency, and lowered excessive out-of-warranty expenses. Installed an improved communication process designed to accelerate conflict resolution and reduce.
• Stepped in to personally resolve escalated customer issues, while modeling best practices to raise overall team performance. Conducted training in effective problem resolution, active listening techniques, mediation.

San Diego, California

• Responsible for administrative management and supervision of a multi-location automobile dealership group with sales in excess of $195M and over 300 employees. Identified organizational needs and delivered effective.
• Restructured the lease-return department and returned it to profitable status. Added to company profitability through personal production during assignments as a Finance Manager and Fleet Manager.
• Successfully undertook projects that included real estate acquisition, facilities management, sales management, developing marketing strategy, implementing credit policy, and reviewing and auditing business office and.
• Prepared capital improvement budgets, negotiated and approved all leases and contracts. Arranged financing, managed banking relationships. Improved all employee benefits programs, installed a new 401k, expanded benefit.
• Accountable for integrity of the physical plant, safety and security, loss prevention, OSHA compliance, tenant relations, maintenance and property improvements. Developed predictive and preventive maintenance programs.
• As Operations Manager, worked closely with department managers to improve the level of after sale customer service and increase customer pay revenues - which helped to increase repeat and referral business by more than.