• Maintained day-to-day aspects in conjunction with the daily operations of each department.• Managed staff scheduling for 20-90 personnel to provide adequate coverage while uplifting work culture and company morale within the company and community as Culture Committee President.• Handled over 40 calls per day to address customer inquiries and concerns.• Sustain positive customer relations by addressing problems head-on and implementing successful corrective actions.• Utilized… Show more • Maintained day-to-day aspects in conjunction with the daily operations of each department.• Managed staff scheduling for 20-90 personnel to provide adequate coverage while uplifting work culture and company morale within the company and community as Culture Committee President.• Handled over 40 calls per day to address customer inquiries and concerns.• Sustain positive customer relations by addressing problems head-on and implementing successful corrective actions.• Utilized company policies and tools to prevent and resolve fleet shortage waits and billing disagreements.• Employed industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty. Show less

• Maintained day-to-day operation by sustaining fleet readiness and availability of up to 1300 automobiles, coaching sales teams to exceed sales goals, and operating as the last line of defense in the return area.• Anticipated, resolved, and prevented limited fleet availability, low-quality inventory, and inadequate staffing for contract volume by creating and executing successful policies.• Cultivated focus on customer service and satisfaction with a well-trained, empowered team of… Show more • Maintained day-to-day operation by sustaining fleet readiness and availability of up to 1300 automobiles, coaching sales teams to exceed sales goals, and operating as the last line of defense in the return area.• Anticipated, resolved, and prevented limited fleet availability, low-quality inventory, and inadequate staffing for contract volume by creating and executing successful policies.• Cultivated focus on customer service and satisfaction with a well-trained, empowered team of 80-100+ employees.• Trained new hires on job responsibilities, corporate regulations, and safety protocols to facilitate quick onboarding.• Led value-added customer service team that consistently over-delivered on customer expectations resulting in increased sales and exceeding survey score goals. Show less

• Increased sales growth by expanding marketing efforts within the community by partnering with local tourism, body shops, business, and hotels in the area to become a top vehicle-related referral source.• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources on Louisiana, Mississippi, and Florida locations.• Developed and implemented a process to increase profit by 13% and boost long-term business success.• Resolved escalated… Show more • Increased sales growth by expanding marketing efforts within the community by partnering with local tourism, body shops, business, and hotels in the area to become a top vehicle-related referral source.• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources on Louisiana, Mississippi, and Florida locations.• Developed and implemented a process to increase profit by 13% and boost long-term business success.• Resolved escalated concerns using professionalism and understanding of facets of an issue.• Directed training and retraining of employees to boost performance and enhance business results. Show less

• Organized and conducted over 15 educational and outreach programs monthly, which heightened HIV/AIDS awareness in the Baton Rouge area.• Managed distribution of prevention materials through reimbursement cycle for over 80 sites quarterly.• Improved documentation of all Office of Public Health files and accountability standards throughout the agency by developing streamlined processes.• Prepared action plans that streamlined and increased testing numbers by addressing concerns… Show more • Organized and conducted over 15 educational and outreach programs monthly, which heightened HIV/AIDS awareness in the Baton Rouge area.• Managed distribution of prevention materials through reimbursement cycle for over 80 sites quarterly.• Improved documentation of all Office of Public Health files and accountability standards throughout the agency by developing streamlined processes.• Prepared action plans that streamlined and increased testing numbers by addressing concerns discovered through surveys, classroom observations, and stakeholder conversations.• Directed day-to-day operations of education programs and supervised support staff to delegate assignments and evaluate performance which resulted in the organization's expansion.• Assist in the cultivation of new grant funding opportunities with internal staff based on program needs, company strategy, and project vision.• Analyze the prospect of an award of grant funding for Baton Rouge AIDS Society educational programming and community projects.• Analyze program expenses to identify eligibility and ensure compliance with grant. Show less