Wayne Knight Email & Phone Number

London, United Kingdom

Leading a Global team of Technical Project Managers and Engineers, across a Global portfolio of 45+ projects. Owning the transformation efforts across the portfolio, driving professional delivery and service excellence.

London, United Kingdom

London, United Kingdom

Contracted as the UK Regional Lead heading up a team responsible for delivering a portfolio of UK Investment Banking Technology Projects and Solutions.• Managing and responsible for a team of Project coordinators and engineers formed of contractors and external vendors – Dimension Data, BIO and CACI• Delivered real time, high availability Trade floor LAN’s and IPT solutions • Successfully delivered 10Gb Cisco Nexus Server farms in all datacentres providing Geographical Load Balanced high Availability/bandwidth Wintel and Unix Server Cluster connectivity• Delivered UK Wireless solution for the London campus, 6 UK Cities and 2 major Datacentres• Regularly deploy 10Gb HP Blade Chassis solutions supporting the Banks key Apps and virtualisation strategy utilising Cisco FEX, ESX, vMotion, XP and Win 7 Desktop on demand.• Responsible for delivering successful multiple BAU projects often under time and budget pressure from the Investment Bank’s key business units and front office.• We provide a customer facing storefront gathering requirements, creating innovative and cost effective solutions and delivering these into the Bank’s high availability infrastructure without issue

Siempre provides IT Consultants and Project Managers across multiple industries. Excellence in ITIL, Business Process design and implementation. We can also provide professional Project Management utilising both AGILE and PRINCE 2 methodologies.

Contract role at Marsh & McLennan Companies (MMC) is a leading global professional financial and insurance services firm employing over 55,000 in more than 100 countries. I was primarily responsible for delivering Infrastructure Projects in EMEA.• Project managed a Remote Office back up solution involving 400Tb of data, 163 individual sites, and 500+ servers in 83 countries.• Successfully delivered the upgrade of the EMEA Centralised SAN Fabric OS Upgrade involving a total of 370 critical devices and over 100 individual applications performed without downtime.• Liaising with 3rd parties, support providers, contractors and suppliers on a daily basis ensuring value is being delivered and operational costs are being effectively controlled.• Provide Project PMO reporting and assist in governance of on-boarding of new projects and managing them through to successful completion

Executive position responsible for all aspects of strategic IT and operational project management, delivering key operational projects, interfaces, ITIL management processes, systems, IT / IS architecture and business-critical support services to Phorm and its customers.Appointed to effectively build a technology operations and project function, aligning IT with business requirementsFocused on working closely with major external partners / ISP clients, including BT, TalkTalk & VirginWorks closely with the SVP Technology on IT strategy definition, supporting the global businessActs as executive escalation point for service delivery issues, including incidents and troubleshootingLeadership, management & control of a team of 15+ IT and QA engineers across UK, NY, Brazil & AsiaFull IT budgetary and procurement management responsibilities, managing an annual £1.6m+ project budgetEnsures ongoing compliance with strict quality, data protection, best practice & governance standardsUtilises Red hat, Centos, Windows, Exchange, PHP, Apache, Cisco, Oracle, SAN, Linux, EVA, Juniper, F5, Exchange, JIRA, HP, Dell, IBM, Puppet, Blackberry, iPhones, Oracle and MYSQLLed implementation of 1st, 2nd & 3rd line 24/7/365 global customer services facilities, supporting growthManaged the implementation of ITIL processes, inc. change, release, incident and problem managementChampioned implementation of the enterprise technical operations ITIL strategy & operational processesDelivered mulitple Data centre migration projects utilising PRINCE2.

Responsible for all aspects of IT operational management and project delivery including systems, infrastructure & supportAppointed to work closely with the CTO / CEO on IT strategy definition & adoption of new technologyFocused on controlling operational aspects of websites for www.uswitch.com & www.upmystreet.comManagement of IT service desk facilities, providing support across the business on a 24/7/365 basisDelivery of Technical Projects utilising AGILE Scrum methodology.Leadership, management and control of a multi-functional team of IT, technical, QA and support staffBuilt and developed the team from 4 staff through to 16 IT Staff across many disciplinesFull budgetary management responsibilities, controlling IT budgets & procurement budget of £3.5m+Supported a production environment of Windows, UNIX, Linux & MS SQL 2005, Exchange, VMware ESX.Led implementation of the AGILE development process into infrastructure projects, supporting growthSuccessfully implemented IT SOX (Sarbanes-Oxley) governance controls, delivered enterprise-wideManaged deployment of Remedy AR Service Desk system across both sites, implementing ITIL methodsLed corporate migration to a green-field site, building a fully scalable 10 GB backbone network, Cisco VOIP, Cisco networks, Active Directory, Clustered MS SQL 2005, Exchange 2007, and SharePoint.

Responsible for operational control of the production environment, supporting a network of 2000+ serversAppointed to lead the provision of mission-critical support for a 24/7 real time, high transactional, e-commerce environmentFocused on establishing an ITIL-based service delivery team, ensuring the adoption of best practiceDeputised for the Head of Operations, managing an in-house team of 55+ engineers and managersUtilised technologies including UNIX, Linux, Solaris, Wintel, MS SQL, Oracle, PostgreSQL & Informix within lastminute.comEnsured ongoing alignment of SLAs, SOX and KPI metrics with the business strategic growth plans.Assisted with the implementation of SOX compliance throughout Tech Ops during the busy Summer period.

Responsible for provision of top-level IT operations to support trade floor operations within City IndexAppointed to ensure 24/7 operation of financial systems for Options, CFD’s, FX and equity marketsFocused on managing the provision of business-critical IT services within an ITIL-based frameworkDeputised for the Chief Technology Officer, including reporting to the Board of Directors on IT issuesLeadership, management & motivation of a multi-functional team of 17+ IT staff on a busy trade floorBuilt and developed the team from 3 engineers through to 17 engineers across many disciplinesManagement of a major £2m+ IT operational budget, including controlling procurement of IT systemsControlled all aspects of telecoms and telephony, including Avaya Definity and Etrali Dealer BoardsConducted in-depth business analysis, identifying future trends for business IT and telecoms needsLed the design, build and management of DR infrastructure, including live data replication facilitiesSupport of Fidessa, Reuters Xtra3000, RMDS, FTSE feeds, Bloomberg, IFX, Led the development of procedures, standards and guidelines for the delivery of critical IT/IS services

Responsible for leading design & development of City Index’s worldwide networks, supporting growthDeputised for Operations Manager, leading a team of 7+ technical & support staff within the businessImplemented Cisco networks, Firewall Security, Microsoft 2003 Active Directory and 2003 Exchange Cluster, DNS, BGP, EIGRP, Juniper firewalls.Led the design & implementation of a Disaster Recovery Site, ensuring business continuity planning.Built the in-house data centre including the design of the green field site Cisco and Microsoft Global infrastructure.Achieved promotion to Head of I.T Operations through my determination and dedication to my career.

Designed, built, migrated and supported the Broadcast production Cisco network supporting realtime tranmission in a high availability architecture.

Supported the live broadcast of over 52 channels including Channel Five, Disney, Discover and Fremantle Media channels.

Operational Tours served in Northern Ireland and Sierra Leone.