Wayne Cross Email & Phone Number

Toronto, Ontario, Ca

I am an accomplished IT Leader with the vision and leadership skills to build new teams, executing and supporting corporate strategies, plan, direct and control all areas of IT Operations, Security, Governance and Technology Support . • Exceptional leadership, managerial and technical skills• Excellent communication, presentation and motivation skills• Recognized innovator with the skills and leadership to execute• Experience in executing and managing large project/initiative • Experience leadership in directing, managing and influencing projects across functional groups• Broad technical experience in Security, Networking, VoIP, Messaging, Storage, Computer and Mobility • Excellent working with all levels of management, including C Level and above. An accomplished IT Leader with the vision and leadership skills to build new teams, execute and supporting corporate IT Security strategies, and direct all areas of IT Security and Infrastructure Operations. An educator, with over 20 years’ experience covering Information Technology, Cyber Security, IT Risk Management and Governance. Expert knowledge of the ISO 27001 framework, NIST, cyber security tools, IT Security Audit and Compliance.Heads IT Security and Infrastructure Operations reporting to the COO and dotted line to the CSO (Chief Security Office). 5 locations across Canada and a hosted datacenter I manage a team of Cyber Security Specialists, Messaging Engineers, Network Specialists, Storage and Virtualization Specialists, .Desktop and Mobile Specialist and the primary for the Firm’s ISO 27001 Information Security Management System (ISMS).

Toronto, Ontario, Ca

IT Program Advisory Committee Member - George Brown College - www.georgebrown.ca TORONTO CANADASchool of Computer Technology and Mechanical Engineering2016 - Present

Oakville, On, Ca

IT Professor - Sheridan College - www.sheridancollege.com TORONTO CANADA Faculty Arts Science and Technology (FAST)- https://www.sheridancollege.ca/academics/faculties/applied-science-and-technology/faculty-profiles/wayne-cross.aspx

Toronto, On, Ca

Bank Of Montreal (Capital Markets) - www.bmo.com TORONTO CANADA 2006 - 2010BMO, is one of the Big Five banks in Canada. It is the fourth-largest bank in Canada by market capitalization and based on assets, and among the ten largest banks in North AmericaMicrosoft Windows IT Infrastructure Operations Manager, 2006 – 2010Reporting to the Senior Manager, I Manage the day-to-day activities of all Microsoft Enterprise Support staff. Provide people management: guide and inspire to deliver on our objectives, provide professional development, periodic performance review, formal year-end assessment, career, and performance coaching. Provide technical guidance to the team in the day-to-day operations of the Windows environment. Liaise with development teams to identify needs and recommend development infrastructure architecture based on these requirements and manage infrastructure and environments needs for approximately 60 concurrent projects.Reported to: IT Senior Manager , Capital Markets

Toronto, On, Ca

Technical Shift Support Manager, Global Command Centre –: CIBC World Markets: www.cibc.com www.cibcwm.com : CIBC World Markets is a full service investment bank, active throughout North America and key financial centres around the world. The Global Command Centre, part of Global Core Operations (GCO), monitors and manages GCO network, mission critical enterprise applications and infrastructure elements throughout CIBC and CIBC World Markets.I manage a team of Technical Analyst, Unix, Intel and Network engineers who monitors and manages various servers, nodes and mission critical applications for CIBC across the globe. This is a 24x7 operation.

Managing and enhancing the performance of Technical Support Engineers, Business Analysts and Escalation Engineer across Canada, United States and the United Kingdom.oImplemented and rolled out the Support Escalation process oLaunched and integrated our first Support team in the United Kingdom oCreated internal statistical tools to track and monitor software bugs, track customer contact information and present historical data to senior management - this reduce the number of outstanding issues by 50% in 4 months. oImplemented a more formal means of tracking and documenting incidents through the use of SOAP methodology. oAssisted in the development of internal white papers, knowledgebase articles and best practices document to assist our clients with the maintenance of the application. oDeveloped live monthly media product seminars through the use of existing internal knowledge experts and Support Business Analysts oIntegrated support with a 24 hour external call centre

Redmond, Wa, Us

•Managing and enhancing the performance of a team of 20 or more Enterprise Exchange Support Engineers and Team Leads, including the areas of customer satisfaction, financial and operational efficiency, technical expertise, job satisfaction, performance management, training and timeliness of support delivery within the Microsoft Product Support.oDriving growth in global satisfaction by ensuring that domestic and international cases are handled promptly and that appropriate resources are involved. oWorked closely with Technical Account Managers, Cross Specialty Managers, Rapid Response Engineers, Escalation Engineers and Microsoft Problem Control team to document best practices. oEffectively utilized the various performance management tools available to manage all levels of performance for a team of 15 or more engineers and two or more Technical Leads. oActively contribute to the Monthly PSS Site update and Quarterly Business Review

lead a technical team that developed, managed and maintained all corporate websites within the 14 islands managing all web and database servers for service provision on the Internet. Provided technical and pre-sales support for the Marketing and Sales Department in the design, sales, implementation and maintenance of various Internet related products and services including: Internet service/Dedicated hosting/Shared Hosting/Co-Location and Multi-Media hosting across both Microsoft and Real Media Servers. Major accomplishments: • Successfully managed the day to day activities of the Application Services Section and its staff.• procure, setup and maintain various server and application environments. This included creating RFQ, RFP and approving expenditure for purchases. • Project and Technical lead on all regional content management and web hosting projects. • support and training for Interwoven TeamSite 5.5.x Content Management System

Jamaica, -, Jm

Delivering multiple courses for part time and full time students across a range of subjects.

1997-2000• Developed and managed web development and design team managing over 30 websites across 14 countries • Worked along with Organization Development Department in the development of related manuals and procedures for Customer Call Centre usage. 1993-1997• Developed and delivered computer related training programs including conducting training needs-analysis, setting objectives and developing course material for various Information Technology courses. • Conducted national and international training in Bermuda, Caribbean and Atlantic business units in the use of Cable & Wireless' Materials Management Information System (MMIS) while serving as a member of the MMIS Implementation team. • Conducted training sessions for Customer Service and Sales Representative personnel in the use of Cable & Wireless' Regional Customer Information System (CIS). • Conducted Training Needs Analysis, Course Development and Co-ordination on behalf of the IS

B.Sc, Management And Computer Studies

Education record