In my current role, I stay abreast of current industry trends to spearhead impactful training for both Finance and Sales Managers. I train leaders to oversee cohesive operations and exceed revenue goals. I train on Best Practice Processes throughout the dealership, including Customer Interview, Menu Presentation, Overcoming Objections, and more. I adapt my training techniques to accommodate an array of trainees such as a General Manager, General Sales Manager, and all management and sales staff in an array of subject matter such as product knowledge, customer service, and streamlining of both the finance and sales processes.➥ Utilized in-depth industry knowledge to spearhead high-impact training for leaders to cultivate staff development and profit growth.➥ Identified knowledge gaps by reviewing metrics to create training, securing an improvement in efficiency and productivity.➥ Spearheaded process improvements for the finance department to standardize operations and decrease expenses.

In this position, I was tasked with the end goal of improving revenue and brand awareness. I acted as a key contributor to business development by converting prospects into customers with effective sales techniques. I championed marketing initiatives that triggered revenue growth and an increased customer base. ➥ Executed mystery shops to evaluate existing processes and recommend improvements, driving efficiency, timeliness, and revenue.➥ Created training collateral and facilitated sales training meetings encompassing handling a lead, handling customers on-site, finance processes, and sales processes.➥ Revamped website page by page by collaborating with developer to correct errors, omissions, personalizing, and merchandising with the result of an aggressive SEO campaign.➥ Increased revenue and customer satisfaction by installing short and long-term follow-up processes within VIN, CRM, and the sales team.

In this position, I used my strong business acumen and math skills to structure lucrative deals. I built relationships with lenders to push operations forward and increase revenue for the company.➥ Provided leadership that triggered over $3M in finance income in three years.➥ Catapulted customer service and speed of funding with the creation of deals and impactful training for employees on the entire finance process.➥ Increased revenue by cultivating relationships with two additional lenders specializing in credit issues, funding 40 additional people monthly.

In this position, I utilized my strong time management and multitasking skills to supervise a team of 60. I trained team members with emphasis on motivation and goal achievement. ➥ Drove efficiency and increased work quality by developing and implementing policies and procedures.➥ Evaluated performance of dealership using financial reports, sales figures, and inventory turnover rates to recommend operational improvements. ➥ Delved into knowledge of successful business operations to execute strategic plans and capture long-term success.

Trainer for General Motors. Traveled the North Central region, training Finance Directors/managers/Departments, on the proper TO, Customer Interview, Menu Presentation, various closes to overcome customer objections, product knowledge. -Evaluated current Sales processes, or lack thereof, which may inhibit Finance income opportunities. -Worked with Service staff on TOs to Finance for Service Contracts and Tire/Wheel, as well as trained on the relevant software for quotes and claims-Travel initially within a 300 mile radius, but kept expanding much farther westward, and northward, making regular travel untenable.

-Acquired new and preowned Inventory, managed the Preowned Department, plus train and work with Sales staff; Also was Internet Group Project Manager...worked with Dealer.com to create/design two new websites for our Group and one of our stores. -Revamped both our Chrysler Dodge Jeep Ram's website, as well as our Ford store's website. Installed best practice Internet processes throughout our numerous stores while starting up the first Internet Dept for the group. ➥ Adapted training techniques for a variety of audiences including sales staff, new hires, and internet department staff.➥ Slashed expenses by reducing vehicle costs with effective strategies such as purchasing at factory sales and online auctions.➥ Increased used car sales by 30% by meeting customer demand and generating successful marketing strategies.

Formerly GMAC DP&S. Responsible for southern 2/3rds of Indiana and Louisville Kentucky area. Worked with Auto Dealers to improve processes and profitability. Focused on the Finance process, products, PVR, menu selling. Also trainer and consultant as needed.

This six store group was my largest client previously at GMAC, which was then going through BK. -After becoming GM, 6 months later, the Lockhart Group lost 4 of their stores: 1 stand-alone Hummer store, plus my Hummer part of my store, gone, and their 3 Saturn stores.-In the transition I and many others were let go. Sad day.

-Corporate and Business Trainer and Consultant for Ford Lincoln dealerships. Trained on Red Carpet Leasing, set up Internet Departments and implemented Best Practice processes in all departments. -Became a part of Ford’s Business Development Center Team, helping install, and then certify per Ford standards, in 3 phases, these BDCs throughout the country.