- Assist and support banking staff in handling customers’ requests and needs.- Organise meetings and appointments internal and external for senior management by using meeting room or international video conference over the internet.- Receive and make telephone calls, take messages on behalf of staff.- Handling travel arrangements for all staff by working with external travel agencies.- preparing statistical reports, and possibly screening phone calls and emails for the executive.- purchase office supplies and other materials for the bank and carry out inventory and storage work, also make records when out of storage.- Collect daily important financial news, organize and report it to the management.- Design, edit and produce graphic visual materials, short videos for publicity, and sound materials for office and external use.- Maintain records for audit purposes.- Photocopying, scanning and filing.- Responsible for assisting bank employees to maintain health and safety during the pandemic, including monitoring the latest information about the COVID-19, taking measures to reduce the risk of infection in the office, and ensuring adequate pandemic prevention materials, etc.

Key responsibilities-Coordinate with customers and provide professional advice on ordering-Process data entry in MYOB for customers and follow up with outstanding invoices-Maintain an efficient filing system with both sales invoices, purchase invoices and other documents-Organise daily logistics plan for drivers-Liaise with customer enquiries on ETA and invoicing issueKey achievementsAccounts receivable: Took the initiative to review the outstanding debtor's balance on a monthly basis and successfully reduced the 90 days balance for $10kStock management: Reconfigured and standardised the previous Employment Details it for products, which successfully reduced the mistake during dispatching and delivery by 90 %, which involved the stock amount of $10k per yearDeveloped and coached frontline worker: Designed a training program including procedures and a checklist for the driver. Set up a KPI and regular review of driver performance to ensure the consistency of the service quality. Successfully reduced the customer complaints level to zero

-Providing direct support to Senior Management including organising travel and accommodation. -Daily management and arranging appointments, booking meeting rooms and conference facilities. -Collating board reports & taking minutes for meetings. -General supporting and assisting staff with administration duties including photocopying, scanning, filing etc. -Assisting with accounts payable and receivable when required. -Supporting with continuous improvement and regular system administration of IT. -Supporting marketing department with arranging external events. -Managing properties including long-term rental properties and serviced studios. -Completing ingoing, routine and outgoing inspections. -Accomplishing financial rental objectives by collecting rents; paying bills; forecasting requirements; scheduling expenditures.

Key responsibilities-Establish and maintain long-term relationships with agents in Japan, including regular contact and individual events-Translate marketing material and communication letters into/from Japanese-Design and prepare marketing material for the Japanese market-Spearhead initiatives for recruitment to friendly schools and sister schools in the local area -Plan a guided tour for Japanese business partner (strictly within the financial budget)Key achievements-Developed an educational training program for the lecturer expose’s in the Japanese exchange program-Developed the whole exchange program including the promotion and enrolment documents to students in China, plus flight tickets and accommodation arrangement when they arrived in Japan. This program brought 50-80 students per year enrolment for the friendly university-Designed the promotion poster and promotion pictures which spread in social media and increased the awareness of the International Exchange Centre in the local education industry and helped increase enrolments

Key responsibilities-Manage HR function in the faculty, according to the need to recruit new teachers -Network with Japanese business partner (sister school coordinator and educational agents) via phone or email on a weekly basis-Facilitate and design Japanese schools exchange program and curriculum-Organise yearly faculty curriculum according to the semester objectives-Provide professional advice to students and parents during the promotional event-Write faculty publication material on a quarterly basis along with preparation of marketing campaign-Undertake lecture planning, preparation and research-Check and assess students' assessmentsKey achievements-Successful application for a key major which was recognised by the education department in the province-Successfully promoted the popularity of the faculty, the number of students enrolled during the period of employment is the highest in the history of the faculty-Received the title of “outstanding teacher” many times

Key responsibilities-Provide counselling service to the student as required, as well as give assistance to the administrative officer on data processing and basic administration tasks-Assist lecturers and tutors on teaching material preparation and process of examination results-Provided technical support to students during the enrolment processKey achievements-Helped to develop a consulting program to international students-Assisted in improving the procedure of the teaching material preparation-Developed a successful presentation assistant procedure for the lecturers