Wayne Livingston Email and Phone Number
Wayne Livingston work email
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Wayne Livingston personal email
Possessing over four years of experience in the health care industry, and over seven years in the tech/communications industry, I offer an extensive background in customer service! I bring a diverse skillset, exceptional customer service skills, and the ability to meet strict deadlines and goals. Proven to be able to switch gears quickly and learn on the fly. Positive feedback has been provided on my ability to effectively coach others
Verizon Communications, Inc.
View- Website:
- verizon.com
- Employees:
- 97920
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Sales And Service ConsultantVerizon Communications, Inc.Pittsburgh, Pa, Us
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Sales And Service ConsultantVerizon Communications, Inc. Dec 2016 - PresentPittsburgh, Pennsylvania, United States -
Quality ReviewerCigna Mar 2014 - Oct 2016Greater Pittsburgh AreaAs a Quality Reviewer, I was responsible for reviewing and understanding standard operating procedures. Day to day responsibilities included conducting real time coaching and providing constructive feedback to customer services advocates. Based on this, I was responsible for monitoring the customer service advocate schedules to ensure appropriate scheduling for coaching sessions. I was called upon to present the coaching process to the new hire classes multiple times per year. To ensure synergy and quality being maintained across the board, I was responsible for maintaining daily communication with managers and directors. Attended weekly Coaches Corner meetings for ongoing discussion on trends and how to maintain the quality of the coaching program. -
Personal AdvocateCigna Sep 2011 - Mar 2014Greater Pittsburgh AreaAs a Personal Advocate, I explained chronic condition management benefits to potential customers. Received inbound calls and also responsible for following up with participants within program timeframes. In this role, I utilized multiple communication channels to achieve optimal service levels for participants and providers, while actively contributed to team customer service, quality, and financial objectives. Created and maintained relationships with internal team members and external business partners. Responsible for identifying situations requiring crisis management.
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Family Based Therapist/Service CoordinatorFamily Services Of Western Pennsylvania Sep 2010 - Sep 2011As a Service Coordinator, I was responsible for creating service plans for individuals with mental health impairment. Coordinated care for families requesting FSWP services and served as a mentor/advocate for a diverse group of individuals with mental health impairments. In the role of Family Based Therapist, I provided individualized therapy to families in their home, with the proven ability to adapt and display professionalism in unfavorable conditions. -
Customer Service Representative/MentorUpmc Community Care Behavioral Health Oct 2008 - Sep 2010Greater Pittsburgh AreaIn the role of a Customer Service Representative I demonstrated strong analytical and tactical skills when taking inbound calls. I received inbound calls from members regarding mental health benefits. Additionally, I was responsible for training and mentoring new employees. Interacted and coordinated with internal and external business partners
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Student OfficerPrince George'S County Police Department Nov 2007 - Jul 2008I attended the Prince George’s County Police Academy and was required to multi-task in an intense work environment. Quick diffusion of potentially life threatening situations was necessary. Assisted in the investigations of various crime scenes was necessary.
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Customer Service RepresentativeUpmc Community Care Behavioral Health Dec 2003 - Nov 2007Greater Pittsburgh AreaIn the role of a Customer Service Representative I demonstrated strong analytical and tactical skills when taking inbound calls. I received inbound calls from members regarding mental health benefits. Additionally, I was responsible for training and mentoring new employees. Interacted and coordinated with internal and external business partners
Wayne Livingston Skills
Wayne Livingston Education Details
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Criminal Justice
Frequently Asked Questions about Wayne Livingston
What company does Wayne Livingston work for?
Wayne Livingston works for Verizon Communications, Inc.
What is Wayne Livingston's role at the current company?
Wayne Livingston's current role is Sales And Service Consultant.
What is Wayne Livingston's email address?
Wayne Livingston's email address is wl****@****aho.com
What schools did Wayne Livingston attend?
Wayne Livingston attended Point Park University.
What skills is Wayne Livingston known for?
Wayne Livingston has skills like Auditing, Team Building, Powerpoint, Vehicles, Hostile Environments, Diffusion, Efficient, Establish Priorities, Yahoo, Rights, At Multitasking, Community.
Who are Wayne Livingston's colleagues?
Wayne Livingston's colleagues are John Albert (Jay) Burleigh Jr, Chris Holbrook, Malcolm Puttock, Adedapo Onikosi, Fiona Mccoy, Matthew Glynn, Edel Moore-O'brien.
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