Wayne Stephens Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Providing project management expertise for organizations and individuals. Specializing in training and support for Microsoft Teams and Asana.

Buffalo Grove, Illinois, United States

Managing project resources, timelines, and communication for 60-80 solar and alternative energy charging projects at any time. Assuring consistently positive outcomes for clients throughout northern Illinois and Southern Wisconsin. Utilizing Microsoft Teams and Salesforce to consolidate, capture, and share information with customers, and among company.

Chicago, Illinois, United States

Sales manager acknowledged for contributions to exceptional sales figures, and new account development. Proven ability to lead sales teams to significant wins. Demonstrating in-depth understanding of the sales cycle process while focused on customer satisfaction throughout all stages. Experienced, “fearless” cold-caller and expert presenter, negotiator and.

United States

• Headed overall operations of the company, including cost optimization, customer relationship building, sales development, and delivery of base and facilities operating support to government and commercial customers.Key.
• Minimized travel costs by 72% through the creation and implementation of new virtual training techniques for global personnel.
• Accelerated client service ratings by 23% by developing effective customer satisfaction and safety metrics.
• Achieved an increase in overall customer satisfaction ratings, 68% of all key performance indicators were rated as ‘excellent’, a positive change of more than 20%, during Covid 19, setting a collaborative and.
• Devised a methodology for using government inventorying software systems to improve the reliability of data used to maintain assets at buildings and military bases.
• Utilized the projected 4% cost savings to offset increases in overhead costs attributed to the pandemic.

Chicago, IL

• Spearheaded five Managers, 44 indirect reports, and 170 Drivers, with full responsibility for all sales, transportation and logistics, recruitment, and P/L, reporting directly to the President. Key Achievements:
• Expanded revenue for relocation services by 41% between 2015 and 2018 in a stagnant marketplace, outpacing all local competition, through Search Engine Optimization techniques and drip marketing strategies.
• Generated $10.3 million in revenue over seven years, creating proposals and negotiating contracts to win government and commercial accounts.
• Boosted business from repeat clients by 106% through successful implementation of a CRM System.
• Introduced the Recycling Division at Midway, directing an innovative rollout of marketing initiatives to grow monthly recurring revenue from $3,700 to $115,000 in three years.
• Established a customer success process, re-structuring and re-assigning customer service team members to proactively track service issues, improving delivery success by 70%, and reducing costs by 31%.

Beachwood, Ohio, United States

• Directed the initiation of lead-generation and lead-follow-up techniques for a regional dealership in an industry relying solely on showroom sales for the Saturn, Pontiac, and Chevrolet divisions. Key Achievements:
• Drove 7% of regional revenue from internet and phone leads, surpassing 2008 expectations for the team.

Parsippany, New Jersey, United States

-Efficiently and compassionately closed 5 company locations - due to the dotcom bust- that had employed 171 programmers and technicians, adhering to all network and HR security protocols

New Haven, Connecticut, United States

-Made the corporate decision to deploy Microsoft Office and Groupwise (email) to 3100 hospital workstations as a replacement for WordPerfect Office. Supervised the technical rollout, training, and integration efforts of a staff of six technologists as part of a 5-month project, ultimately reduced monthly IT expenditures by 9 percent.