Wayne Lutz Email & Phone Number

Indianapolis, Indiana, Us

Lead a central support team delivering services cross organization. Functions include DevOps, CI/CD, Security, Release Management (RM), Configuration Management (CM), test data management and application data administration.

• Direct matrixed cross functional resources including support specialists and tower executives to reduce Mean Time To Repair (MTTR) and to expeditiously resolve incidents.• Recognized by executive leadership for partnership with the Pharmacy business to identify and remediate underlying IT issues leading to a large reduction in agent and member impact.• Collaborated with support teams to create automated end-to-end monitoring of call center functionality resulting in fast, automated identification and resolution of issues.• Identified gaps in the monitoring process and drove remediation of those gaps. Created a visual workflow with assigned ownership. Communicated the process and secured acceptance and approval from owners.• Establish, track and review SLAs and KPI in support of corporate goals and objectives.

• Partner with business and Commonwealth technical teams as enterprise architect to navigate the bidding process and guide the Department of Medical Assistance Services (DMAS) into the future for the Medicaid infrastructure, including component moves to cloud providers.• Recommend best cost, value and function options for DMAS by validating 3rd party designs and providing oversight and consulting throughout the Software Development Lifecycle (SDLC).• Designed and documented system integration of 3rd party providers, leveraging cloud providers and internal IBM SOA stack.• Interorganizational communications conduit and problem solver.• Architected systems to facilitate a fantastic customer experience for those using the Virginia Medicaid system while meeting FedRAMP, HIPPA and PHI security and privacy standards.

Mclean, Va, Us

Drove efficiency as the accountable executive leading an IT department of ~100 systems administrators and engineers. Efficiency gains allowed the environment to grow 570% while allowing staffing levels to decline by 4%. Led a team managing thousands of servers across geographically dispersed data centers.Significant Accomplishments Include:Initiated and implemented business case for insourcing information technology support back into Capital One. Reduced costs by $3.2M in the first 9 months and $40M over 3 years. Measurably increased quality and re-established intellectual property internal to Capital One by driving service delivery ownership. Led team delivering infrastructure integration for 11MM new customers, 6 new call centers, 24 platforms and 34 applications while managing a $35M integration budget. Influenced executive leadership to adopt a new hardware platform resulting in a $5M cost savings in a single purchasing cycle. Realized year over year cost savings on a continuing basis while providing required resiliency and uptime.Reduced overall incident count by 80% over a 6-month period through a focused effort designed to identify and remediate root cause. Resulted in resources focusing on more value add activities as well as increased attainment of documented SLA.Dependably met or exceeded required SarBox, PCI-DSS, audit, security and compliance requirements of 90%. Compliance is critical to ensure smooth business operations, defend systems against data breaches and to protect the corporate reputation.Led a cross functional team leveraging key enterprise wide ITIL processes including: Change, Incident, Problem, and Request Management. Strengthened Controls and increased efficiency in the enterprise by delivering process improvements.

Mclean, Va, Us

Managed large scale growth as the head of enterprise service delivery management for geographically dispersed midrange platforms. Successfully directed a team of 165 people including associates and 3rd party contractors delivering development and support services to our customers while met or exceeded budget expectations year over year.Directed IT work of our 3rd party vendor as the Capital One Service Delivery Manager. Held the provider to agreed upon SLAs and delivery commitments.Eliminated need for expanding data center by creating business case and managing a large scale effort to virtualize and consolidate hardware. The result was reduced power and spacerequirements and reduced licensing and hardware costs.Led multiple teams delivering operation support for Unix, Database (Oracle, SQL, DB2), Windows, Mainframe and application support for standard applications stacks including JAVA/J2EE and 3 tiered solutions.Unix systems administrator supporting Solaris, HP-UX, AIX and Red Hat Linux servers.Partnered with oracle DBA and application development teams to build new environments and remediate issues in existing environments.

Mclean, Va, Us

Led team of 50+ administrators maintaining geographically dispersed systems. Program managed development team designing and implementing system access control software leveraging Agile methodology.Automated everything I could leveraging shell scripting.Unix systems administrator supporting Solaris, HP-UX, AIX and Red Hat Linux servers.Partnered with oracle DBA and application development teams to build new environments and remediate issues in existing environments.Led successful program to develop and roll out access management software.

Unix administrator responsible for building and maintaining high end HP-UX servers.As part of a small business unit, developed 5 year business forecasts based on the economy, marketing campaigns and general market direction.Software Development delivering HR, Payroll and Financial systems for Verizon. Languages include COBOL, Telon code generator, Powerbuilder, PL/1, C, C++.

COBOL Developer using CICS/IMS/DB2 and TELON code generator.

Master Of Business Administration (M.B.A.), Business - Finance

Bachelor'S Degree, Computer Information Systems